«Filter» Block in Automation 360

The «Filter» block is used to filter variables by their value.
This block works with every type of variable, excluding structures.

Select the variable name, filter condition, and, if necessary, set a specific variable value.

Choose when to complete the action: right away or after a chosen period of time. You can choose the delay - after 1 minute/hour/ day and specify the time of day for your action


If you choose «after» - the block Filter will not execute immediately when the contact reaches this step in the flow; but it will pause and execute after the specified delay.

After the delay period elapses - Automation 360 will check to see if the condition you entered was met or not, if yes - chat will go through “yes” flow, if not - though “no” flow

Choose a name of variable to check:


Available filter conditions depend on the type of variable.
For numerical variable values: equal, not equal, greater than, less than, between
For strings comparison: contains, equal, not equal, starts with, ends with, does not contain
For dates: is after, to, is, between


Filters can be placed one after another for more complex filter sequences.

If you try to filter a variable without value or if its value is blank, the filter will not work neither in «yes,» nor in «no» cases, as the filtered variable must have a value.

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