Interacting with subscribers

Last Updated: 11.09.2025

As users interact with the chatbot in different ways, they become part of its audience, and their data is stored accordingly. Analyzing and managing subscribers allows you to optimize your chatbot to increase conversion rates and improve the user experience.

Last Updated: 11.09.2025

When users interact with a chatbot, all information they share is saved and organized in your chatbot audience. You can view or update it at any time to keep it current.

Last Updated: 09.09.2025

With chatbot variables, you can save and store subscriber data and use them to personalize your chatbot communication.

Last Updated: 11.09.2025

Using variables, you can organize and store all the necessary subscriber information, including their orders and preferences, to personalize interactions with each subscriber or a group of subscribers based on specific filter criteria.

Last Updated: 11.09.2025

Using tags, you can organize and store the necessary subscriber information, including their orders and preferences, to personalize interactions with each subscriber or a group of subscribers based on specific filter criteria.

Last Updated: 01.07.2025

You can attach tags to your subscribers when they click on the necessary button or go through a certain flow branch scenario. As a result, you can filter your subscribers based on a particular tag and send them a message. Let's take a look at how to work with tags.

Last Updated: 01.07.2025

You can add variables with different types of data to your chatbot audience and use that data to filter your subscribers and send personalized messages.

Last Updated: 01.07.2025

In your chatbot settings, you can add global variables. With their help, you will be able to use messages with predefined values common to all subscribers. For example, the name and address of your company, links to groups in social networks, or the name of a manager.

Last Updated: 01.07.2025

You can automatically transfer new subscriber data and move your chatbot’s existing audience to a contact list in the CRM system.

Last Updated: 01.07.2025

With SendPulse, you can create and add a signup widget to your website. This way, site visitors will be able to subscribe to your chatbots.

Last Updated: 01.07.2025

If you don’t have access to your website’s source code or want to separate the scripts related to tracking and marketing, you can add your chatbot subscription widget code using Google Tag Manager.

Last Updated: 08.08.2025

Integrating SendPulse with messaging apps allows you to pass custom variables to your SendPulse account when a user subscribes to your chatbot through a website widget or chatbot link. Use this feature to automatically update variable values in your chatbot Audience.

Last Updated: 09.09.2025

You can always track how many users interacted with certain chatbots and how. View graphs and data summaries for specific periods to analyze the necessary information for each chatbot individually.

Last Updated: 09.09.2025

You can always track how many users interacted with certain chatbot elements and received particular messages or how many users clicked specific buttons in your chatbot flows. You can view data summaries for specific periods to analyze the necessary information for each chatbot flow individually.

Last Updated: 09.09.2025

You can always track how many users interacted with certain chatbot campaigns. View data summaries for specific periods to analyze the necessary information for each chatbot campaign individually.

Last Updated: 11.09.2025

Let's talk about the principles implemented to charge you based on your number of chatbot subscribers.

Last Updated: 03.07.2025

Using Conversations, you can access chats from all your chatbots across all channels in your SendPulse account — either via the web version or the mobile app. Here, you can respond to messages from subscribers of all connected chatbots.

Last Updated: 01.07.2025

Chats from different bots are organized in a single list. You can filter them by messaging app, chat type, and assigned team member. You can see messaging app icons on each bot tab.

Last Updated: 19.09.2025

To engage with subscribers and monitor your chatbot’s interactions, it's essential to keep track of the full chat history. This helps you follow the context, confirm that your flow runs as intended, and step in manually if something needs your attention.

Last Updated: 01.07.2025

You can add notes about a contact or share additional info with your team members. Add information about user preferences, specific requests, feedback, reminders about important dates, or other useful comments.

Last Updated: 01.07.2025

You can distribute conversations with users among team members and assign certain contacts to them. The responsible team member will receive a notification via your selected method if a subscriber goes through the Open chat element in your chatbot scenario.

Last Updated: 02.07.2025

To manage interactions with subscribers and step in when needed, you can send messages manually in chats.

Last Updated: 24.07.2025

Subscriber cards show and store key user details to help you personalize conversations.

Last Updated: 19.09.2025

In subscriber cards, you can take manual control of flows and stop your chatbot’s automated messages.

Last Updated: 02.07.2025

To stay informed about new conversations, you can enable multiple types of notifications.

Last Updated: 01.07.2025

You can also download our application for Android and iOS to have access to chats from your smartphone and always be in touch with subscribers.