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Viber chatbots can help make your business closer to customers
Reduce your support team’s workload — answer customers’ popular questions about product availability, services, and pricing via your Viber chatbot.
Set up automated message flows using keywords so that users can easily find answers and add quick reply buttons.
Help multiple clients at once and solve their issues promptly regardless of the time of day.
If a user needs a human's assistance, your bot will add one of your managers to the chat and gather all the information they need to help the client.
Launch bulk campaigns for your entire list of Viber subscribers and notify them about your new products, special offers, and discounts.
Use your chatbot to collect essential information about your subscribers, their orders, and preferences. You can use this data to add variables and tags, segment your audience, and personalize your campaigns.
Let your chatbot become an effective sales channel for your business. Integrate payment systems and add payment buttons to chatbot flows to take customers’ orders right in your bot.
Send your clients auto-replies during chatbot sessions. Once a customer initiates a conversation, you can send them unlimited replies for free within 24 hours of their first interaction.
Win your subscribers' attention with chatbot-initiated messages. Leverage this feature to initiate customer conversations and engage them in free 24-hour sessions.
Segment your chatbot audience by language, activity, personal data, and more to send only relevant messages.
Add text, images, buttons, files, and more to personalize your campaigns.
Develop an auto-reply flow to lead users from first contact to purchase. You can create personalized campaigns for different stages of your subscribers’ buyer journey.
Collect your subscribers’ phone numbers and email addresses using bots and add their info to your CRM system. You can use these data points for personalized messages and audience segmentation.
Use files, images, audio recordings, videos, and emoji in your messages to make your communication with users more engaging.
Attract more subscribers by including a link to your chatbot in emails.
You can also share a QR code or your bio link page so that users can instantly subscribe to your chatbot.
Craft a welcome message to introduce your chatbot. This message can outline your chatbot's benefits, highlight its features, and engage potential subscribers.
It shows up above the "Start" button before users start chatting with your bot.
With OpenAI's ChatGPT language model, your chatbot can interact with subscribers while you generate content for your flows.
OpenAI's speech recognition system, Whisper, allows your subscribers to send voice messages and receive instant replies. You will be able to see subscribers' voice messages and their transcriptions to send test replies, making your interactions easier.
All pricing plans, including the free one, come with prebuilt flow templates suitable for different niches.
Copy your chatbot token from your Viber account or create a Viber chatbot account with one of Rakuten Viber’s verified official partners.
Add your copied token and subscribe to the newly created chatbot.
Define events or keywords that will trigger your auto-reply flows and develop chatbot scenarios to interact with its subscribers more effectively.
Monitor your chatbot performance statistics over a specific timeframe and analyze every scenario, element, and button to scale successful strategies.
With SendPulse, you can build a chatbot marketing strategy not only for Viber — use chatbots for Instagram, WhatsApp, Facebook, and Telegram.
A Viber chatbot is a virtual assistant that interacts with engaged users within the Viber messaging platform. It understands users’ queries and provides relevant responses and support. A chatbot can leverage AI, which helps marketers save time, deliver personalized offers, and enhance user experience.
Chatbots take some weight off marketers' shoulders. They ensure round-the-clock availability, reduce response times, and let you provide instant responses to customer inquiries. With a Viber chatbot, you can automate repetitive tasks, free up valuable time for your support agents to focus on more strategic initiatives, and deliver personalized experiences at the same time.
Chatbots operate based on predefined scenarios or AI algorithms. They understand user input and analyze the intent behind the message to provide relevant information. Your chatbot flow is launched once users fulfill your trigger, such as asking questions or placing an order. When integrated with a CRM system, chatbots store user data and info about their purchase history in the CRM so that you can use it to your advantage.
Viber provides a convenient platform for interacting with users worldwide. Chatbots enable businesses to deliver personalized experiences, offering tailored recommendations, support, and promotions based on user’s preferences and behavior. Viber chatbots automate routine tasks, such as answering FAQs and managing transactions, refunds, and exchanges, freeing up human resources and improving efficiency. Viber's multimedia features add depth to communication, allowing businesses to enrich interactions with engaging content such as images, videos, and interactive elements.
Fill in the form on Rakuten Viber’s website or choose a Viber messaging partner (for instance, SMSBAT) to create a chatbot account. When a new chatbot appears on your Viber account, copy and add its token to your SendPulse account. Subscribe to your chatbot and test it. Then, you can start creating auto-reply flows. You can find a detailed guide on how to create a Viber chatbot in our knowledge base.
You can import a file with subscribers’ info, add a direct link to your Viber chatbot, or share it on social media or your website. Subscribers are added to your audience by their Viber IDs, not their phone numbers.
You can create up to three chatbots with a free SendPulse pricing plan. Rakuten Viber charges a separate fee for chatbots created after February 5, 2024.
Absolutely! SendPulse takes care of that. You can pick any strategy that works for you. Since our marketing platform lets you integrate your chatbots on Viber, Instagram, Telegram, Facebook Messenger, and WhatsApp, with Automation 360, CRM, emails, SMS, and web push notifications, you can create meaningful and consistent user experiences. Encourage your email recipients to join your Viber chatbot for timely updates on special deals. Add a direct Viber link to your website so that users can receive tracking or booking information. As a conference speaker, promote your chatbot's QR code to streamline connections with your brand.
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