How to Open Chats with Subscribers
To view new messages sent by chatbot subscribers, go to My Bots menu, select a bot, and open the Chat tab.
"Show All" Option
In the bottom right corner of the screen, you will see a live chat icon with a number of new messages on it. Click on the icon to open the list of new conversations:
"Chats in messengers" Button
The "Chats in messengers" button is available in all sections of your SendPulse account. This way you can reply to bot subscribers even when you send a web push notification.
If you have unread messages, the button will display an icon with the number of chats with new messages.
Click the "Chats in Messengers" button to open the chats sidebar.
Then, you can open the required chat and reply to subscribers' messages directly from the sidebar or open the full screen chat page.
Once you do that, a box with new conversations will come up on the right-hand side of the screen. Click on a conversation to reply.
Click the Show all option to see the expanded list of the new chat conversations.
Chats with Subscribers
Select a chat from the list on the left-hand side of the screen and click on it to open a conversation box with that subscriber. Here you will see the subscriber's large user profile picture and their subscription details below it.
Bot chats are separated in three lists: open, closed and all chats, ie open and closed in one list.
Closed chats are chats that you have closed from a SendPulse account. To close the chat, go to the chat you want to close and click the "Close chat" button.
Temporarily Pausing the Bot
To the right of the chat is information about the subscriber from this chat. There is also an option to stop messages for 60 minutes. For example, when you personally reply to a subscriber in a chat, you should disable flows so that automatic messages do not respond to trigger words that may be contained in the subscriber's messages. To do this, click the "+60 min" button.
If you finish communicating with your subscriber before 60 minutes have elapsed, click the "Continue Auto Mailing" button.
Assign a Tag
In the same window, you can assign tags to the subscriber. For example, if during personal communication you have identified certain preferences of the client, you can assign them tags relating to their preferences. Assign a tag to the user to segment and filter future messages.
You can also disable a subscriber to stop sending them messages from your bot.
There is an option to hide automatic messages you sent to the subscriber in the live chat:
Uncheck the box to display all automatic messages that have been sent and those that you will be sent to the subscriber in the future.
Notifications About New Chats
To receive notifications in your email about the last open chat, select the appropriate option in the "Notification settings".
The notification is sent a maximum of once an hour with the last message from the subscriber.
You can also receive web push notifications about new open chats. To do this, allow notifications from SendPulse in the browser and select the "New open dialog in messengers" checkbox in the SendPulse account settings on the "Notifications" tab.
By clicking on the web push notification about the new chat, you will immediately open this chat in your SendPulse account.
Last Updated: 2020-11-27