View contacts in your unsubscribed list

When a contact unsubscribes, they are removed from your mailing list and no longer receive emails.

For example, a recipient can follow the unsubscribe link in your campaign and opt out of all emails or only a specific campaign category. Their email address is then added to the unsubscribed list and excluded from future campaigns.

Let's talk about how unsubscribing works, where to view unsubscribed contacts, and how to filter them.

Basics

Every email you send must include an unsubscribe link. When a recipient clicks it, their email address is automatically added to your unsubscribed list and excluded from further campaigns.

You can let subscribers opt out of all your emails or from a specific category. To enable category-based unsubscribing, add a campaign category and use the Unsubscribe from current option.

When a subscriber clicks the unsubscribe link, they are redirected to your unsubscribe page to complete an opt-out form. Optionally, they can leave a comment in the Your comment field before clicking Unsubscribe.

View unsubscribed contacts

To view your unsubscribed contacts, go to Mailing Lists and click Inactive contacts.

Use the tabs to switch between Email, Campaign category, SMS, and Viber.

In the Email tab, the table shows the following details about each contact:

The SMS and Viber tabs show phone numbers of unsubscribed contacts along with the date they were added and an optional description.

Filter unsubscribed contacts

To find specific contacts on your unsubscribed list, click Filter. You can apply the following filters:

To apply filtering, click Apply. To clear all applied filters, click Reset.

Read also: Manage contacts in your unsubscribed list.

Last Updated: 04.12.2023