How to add a live chat widget to a third-party website
To add live chat to your website, you need to install its code.
You only need to do this once. Any future changes to live chat settings will also apply to your website automatically.
Let’s talk about how to find the installation code, add a live chat widget to a third-party website, and set whitelisted domains.
Add a widget
Go to Chatbots in your SendPulse account. If you have not added any chatbots yet, click Connect channels.
If you have already added chatbots, go to Manage bots and click Add bot. You can also select Connect next to Live chat.
Next, click Install a live chat widget on a third-party site, and paste the link to the website where you want to add a live chat widget. You can copy the installation code once you customize your widget’s appearance.
Complete the setup
Once you customize your widget’s appearance, complete its setup. Copy the installation code and add it to your website. Then, click Check installation.
You can add the code:
- to all website pages where you need a live chat widget, adding the code before the closing
</body>tag; - to a file that you can connect to all website pages;
- to all website pages using Google Tag Manager.
If you don’t have access to the admin panel or don’t know how to do this, send the code to your website administrator or programmer.
Read also: How to add a pop-up to the popular CMS and How to add live chat code to a website using Google Tag Manager.
If you’ve installed the code correctly, you will be redirected to the main setup page. If the system has not recognized the code, you will see the Not connected status and will need to verify the installation code.
If you plan to install the code later, click Skip installation check. To copy and check the installation status later, go to Bot settings > Website integration.
Add whitelisted domains
You can list domains that can message you through live chat. Messages from other domains will be ignored. To do this, turn on the Whitelisted domains toggle and click Add item.
You can add a specific link or your website’s subdomains.
Last Updated: 29.04.2025
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