How to Continue a Chatbot Flow without a User Action

You can continue a chatbot scenario without waiting for user interaction and send subsequent messages immediately or after scheduled intervals.

To connect elements, drag a line from the first element near the “Continue” point to the element you want to connect.

Please note: if you created the flow before the update on 02/18/2021, you need to resave the element to access the function.

You can also add the following elements between two "Message" elements: "Filter," "Action," "API Request," and "Pause."

Use the “Pause” element to set the time and conditions for sending the next message.

You can choose the time for sending the message: in N minutes, hours, or days, or at a specific time.

Please note, Telegram and Vkontakte allow you to send a message after a delay of several days, at the exact time you choose. However, Facebook, WhatsApp and Instagram only allow you to delay a scheduled message 24 hours from the time the previous message was sent.

You can also choose a condition for sending the message:

Always - the message will be sent regardless of the subscriber's actions.

If inactive - the message will only be sent if the subscriber did not take any action before the element execution time (i.e. if they haven’t written a message and called a standard flow or a custom flow by keyword, clicked a button in previous messages, followed an additional flow branch scenario, and so on).

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