How to Continue a Chatbot Flow without a User Action

You can continue a chatbot scenario without waiting for user interaction and send subsequent messages immediately or after scheduled intervals.

To connect elements, drag a line from the first element near the “Continue” point to the element you want to connect.

Please note: if you created the flow before the update on 02/18/2021, you need to resave the element to access the function.

You can also add the following elements between two "Message" elements: "Filter," "Action," "API Request," and "Pause."

Use the “Pause” element to set the time and conditions for sending the next message. You can choose the time for sending the message: in minutes, hours, or days.

You can choose to pause in between using the "Time period" option or until a specific time using the "Till date" or "Till Time" option.

Please note that the "Till date" option is only available for Telegram and VKontakte chatbots.

Select the "Time period" option and set a pause between sending flow elements from 1 minute to 24 hours. Use it in a flow, for example, to warm up a client. After the specified time, the next message will be sent.

Please note, Telegram and Vkontakte allow you to send a message after a delay of several days, at the exact time you choose. However, Facebook, WhatsApp and Instagram only allow you to delay a scheduled message 24 hours from the time the previous message was sent.

If you select a pause of more than 1 day between elements, you can set the time at which the message will be sent. The system considers the next day any time after 00:00 according to the time zone set in the settings of your personal account.

Also, you can select "Till date" or "Till time" and set a delay until a particular time. For example, you can use this option to indicate business hours or promotion hours.

You can also choose a condition for sending the message:

Always - the message will be sent regardless of the subscriber's actions.

If inactive - the message will only be sent if the subscriber did not take any action before the element execution time (i.e. if they haven’t written a message and called a standard flow or a custom flow by keyword, clicked a button in previous messages, followed an additional flow branch scenario, and so on).

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