How to Add a New Email Sender Address

You can add multiple email addresses from which to send bulk campaigns and triggered flows. In this article, we'll look at how to add and activate an email address and personalize your settings.

There is no limit to the number of sender addresses and names on the paid plan. However, using the free plan, you can add three sender email addresses.

Add the Sender's Email Address

Go to "Service Settings" under the "Sender Addresses" tab, and click New Sender Address.

In the "From email address" field, enter the email address — it must be valid and active.

We recommend using the sender address that is registered on the corporate domain to prevent your emails from ending up in the spam folder.

A corporate email address is an email address that contains your company's unique domain. For example, if your domain name is mycompany.com, your corporate email address could be: yourname@mycompany.com.

Add the Sender's Name

In the "Sender Name" field, you can specify not only your personal name but also the name of the company on whose behalf you will be sending the campaign.

Configure the Sending Domain

In the "Domain to send" setting, you can choose which domain authentication records to use when sending emails.

By default, the domain you selected as the default domain in the “Authentication” tab is used.

We recommend checking that the domain in the "Domain to send" setting coincides with the sender's address domain to prevent your emails from ending up in the spam folder.

Read also: How to Set Up Email Authentication.

Additional Options

In the "Company name" setting, you can specify which company name to substitute in the {{ec_es_email_sender_company}} variable in the email template, as well as on the subscription and unsubscription confirmation page.

By default, the value from the “Account Settings” > “Company information” settings of the “Company” field is used.

In the "Terms of Use/Privacy Policy" setting, you can provide a link to your policy. The link is inserted in the subscription form if you activate GDPR and in your subscription confirmation email.

Activate the Email Address

After you click Add, an email will be sent to the specified email address to activate it.

Open your mail, find the confirmation letter from SendPulse, and click Activate email address.

You can also activate the sender's address using a code in your SendPulse personal account. To do this, go to the "Sender Addresses" tab, click on the three dots next to the desired address, and click Enter Code.

If the address is activated, its status will be "Active."

You can edit the settings anytime. To do this, go to the "Sender Addresses" tab, click on the three dots next to the desired address, and click Edit.

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