Notifications and updates actions

You can send notifications with the data of a subscriber when they get to the Action element.

Drag the Action element from the left panel right after the desired element, and select one of the actions.

Send a message to another contact of the bot

This option sends a message from your chatbot to a specific Telegram contact or group if they are subscribed to the chatbot. Use this action to send notifications to your team members in chats or groups. This way, you will limit the number of team members who receive notifications about chatbot events.

Select a chatbot subscriber, and enter your message. You can use variables of the contact that goes through your flow to add their data to the message. For example, you can add a question they asked so that your team members can address it quickly.

Some messaging apps, such as WhatsApp, may not deliver messages via the 24-hour support window immediately. In this case, your selected notification recipient must be online when the action is taken. There are no such restrictions for Telegram or Viber.

Start an automation by event

This option allows you to start an automation when a chatbot sends an event, transfer subscriber data from your chatbot to email or SMS campaigns, or use it to branch your automation.

Select an event your automation will listen for.

To map variables, select a chatbot value in Variable, and match it with A360 Event Field. Click Apply to save your changes.

Before using this option, create an event in the Automation event manager. Make sure your event variables match the selected chatbot variables. If your flow requires specific fields, map them in your chatbot so it can run without issues.

Notify me

This option sends a message on behalf of your chatbot to the system chatbot or Telegram group. You can use this option to notify the manager about important subscriber actions in the flow or received payments.

To send messages to the SendPulse Notifications Telegram system chatbot, click on Subscribe to the bot on the right panel.

To send messages to a Telegram group, add the SendPulse Notifications system chatbot to the group as an admin. Click on Add to a group on the right panel, and configure your chatbot permissions to do this.

Enter your message that is up to 1024 characters. You can add custom variables or subscribers’ last message texts using the last_message variable.

To send replies to a subscriber immediately after receiving notifications, select Add reply. The button will appear directly in notifications from @sendpulse_notifications_bot.

Add note

This option creates a private note for other team members. You can add variables to your text to personalize it. For example, you can include order details or show the last response generated in the AI Step element.

Send webhook

This option allows you to send a POST request with user data to your URL.

Add this action after an event about which you want to be notified, for example, if a specific client makes an order. Your system will get a POST request with this subscribers’ data and any variables and tags your chatbot gathered.

To add the element to the flow, choose the Send webhook action. In the first field, enter a webhook name for the webhook so that you can easily find it by name in your system and filter it. In the second field, add a link to your handler where the POST request will be sent.

You can also add a URL to the Webhook element to send events and start automated flows.

Read more: How to create an event and How to create an automation triggered by an event.

Last Updated: 22.12.2025