"Viber" Element in Automation 360

In SendPulse's Automation 360, you can add a "Viber" element to send service messages, for example, about order confirmation and status, delivery of goods, or debiting or crediting bonuses.

Drag the "Viber" element to the flow. Connect it to the element after which you need to send the message.

Select the time at which you want to send the message. You can choose "Right away" to send the message immediately, "After" to delay the sending time, or "Exact time" to set the time yourself.

Read more about block execution conditions in the article: Element (Block) Execution Time.

Select the sender on whose behalf users receive messages.

Next, select a message template. The selected template must have the "Active" status.

Please note that you can only choose a template to send service messages. The message template will be sent in its original form with variables filled in .

Select variables from the list.

If in the "Flow start" element you have selected "Add subscriber," "Special date," "Contact webhook," or "Change variable," then the will be filled in from the specified mailing list.

If in the "Flow start" element you have selected "Create a deal" or "Change deal stage," then the variables will be filled in from the fields in the selected CRM pipeline.

If you chose to start the flow by event, then the variables will be filled in from the body of the event that the contact sends, or from the body of the event and the mailing list, if the mailing list is selected (if there is a contact in that mailing list).

Set the message lifetime — the period during which the service will try to deliver your message to subscribers who were unavailable at the time of sending. The minimum message lifetime is one minute, and the maximum is 24 hours.

You can also add the "Condition" element and track the "Delivered" event to branch the flow script depending on the delivery status. For example, if the message was not delivered to the user via Viber, you can send an SMS. To do this, add the "SMS" element to the "No" branch.

Please note that if contacts go through the flow with the "Viber" element and their email addresses are not associated with phone numbers, then the "Viber" element will not be executed, and the movement along the flow will continue. In the statistics of launches, a skipped element is not recorded.

Sending an element to a recipient can receive the following statuses:

Waiting for delivery reports — the message has been sent to the user.

Delivered — the message has been delivered to the user.

Opened — the user opened the message in Viber.

Redirected — there was a click on the link specified in the message.

Not delivered — the message was not delivered to the user.
Possible reasons for non-delivery: the limit on the number of messages has been exceeded, or an error is present in the message template.

Insufficient balance — not enough money to send the message, or Viber balance is blocked.

Invalid sender name — the sender's name is inactive or entered incorrectly.

Invalid phone number — the user's phone number is incorrect.

There are no phone numbers for this country in your list — phone numbers for the specified country are missing from the contact list.

The phone is blacklisted — the user's phone number is blacklisted.

The balance is temporarily locked — the user's balance is temporarily locked.

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