How to add a product
The Products section allows you to manage your online store’s stock and interact with potential customers in the CRM system. In this section, you can add new products and classify them by parameters and categories.
You can create, edit, and manage products only in the CRM system. Integrations with our website and chatbot builders will be available soon. The system will automatically show your remaining stock after a customer places an order.
Let’s talk about how to create and customize product cards.
Create a product
Go to eCommerce > Products, and click Add product.
Enter the name and description of your product or service. For example, you can mention your main features and their use cases.
Your product name can contain up to 250 characters, including letters and numbers. We recommend you to keep it short enough to fit on the product card so that users can read the full product name easily.
Add images
Next to Images, click + Add image. Select images from the file manager, or upload a new one. We recommend adding pictures from different angles so that users can take a better look at your product.
To ensure an image appears correctly on your product page, we recommend uploading a picture with dimensions of 250x250 pixels and a file size of up to 5 MB.
Specify your product price
In the Price section, select a payment model, and specify a price:
| One-time payment | This is a single charge for a product or service billed via the selected payment method.
Enter a price, and select a currency. You can add multiple pricing options and mark one of them as the primary option. |
| Subscription | This is a recurring charge for a product or service. Customers’ selected payment methods will be used to bill them automatically.
This payment model is currently unavailable. |
Specify your stock amount
In the Stock field, enter an amount, and select a unit of measurement:
| pcs | Used for individual items; typically applied to retail products. |
| services | Used for intangible goods measured by the number of services or tasks completed. |
| m | Used for goods measured by length, such as fabrics, cables, and construction materials.
You can use only natural numbers. |
| sets | Used for product sets or goods including multiple elements. |
| l | Used for liquids and bulk materials measured by volume.
You can use only natural numbers. |
| kg | Used for goods measured by weight, such as food and construction materials.
You can use only natural numbers. |
| packages | Used for product bundles including a specific number of units. |
Every purchase reduces your stock by the number of items bought. By default, 1 item is 1 unit. When your number of products reaches 0, they will be automatically labeled as "out of stock."
Enter your product SKU
In the SKU field, enter a unique product code that helps track and manage your products. You can use numbers and letters in the code.
Select your product category
In the Category section, select an existing category, or create a new one. Categories help organize your stock and are visible to your CRM team and your clients.
Specify your product properties
In the Properties section, you can add your required product properties. Fill in the fields:
| Attribute set | Attribute set name. You can use it to separate attributes into different types or sets.
To add a new attribute set, click + Add attribute set. |
| Attribute | Attribute name. For example, you can add attributes like "Material," "Color," "Size," and so on. |
| Value | Value name. For example, for the “Color” attribute, you can add options like “Blue,” “Green,” and so on. |
To add a new product parameter, click + Add and select Add attribute.
Configure your SEO settings
Optionally, you can add titles, descriptions, and keywords to improve search results for your products. This information will be added to your online store's website.
Expand the SEO Settings section, and fill in the fields:
| Title | A product page title including its name and keywords. For example, "iPhone 15, 128GB, Black." |
| Description | A detailed product description that includes keywords and highlights key benefits to attract both users and search engines. |
| Keywords | A list of keywords and phrases related to your product that will be used for SEO. |
Once you fill out your product card, click Add. Your product will be available in the product list under its category in the Products section. You can also add it to the Product widget in our website builder.
Last Updated: 31.08.2024
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