Chat management actions

You can perform various actions to manage a subscriber's chat when they get to the Action element.

Drag the Action element from the left panel right after the desired element, and select one of the actions.

Open the chat

This option allows you to open a chat with the subscriber in the Conversations section.

You can assign a team member who is more proficient in specific topics to your conversations. Select the Change the chat assignee checkbox, and choose an assignee from the list of team members with access to the Chats section.

You can turn off auto-replies when starting a chatbot flow. This will help you to stop your chatbot from sending messages if the subscriber is already waiting for a human manager. Select the Pause bot automation for checkbox, and pause your bot flows for one, three, six, or 24 hours.

Also, you can set up emails notifying the manager about an open chat that will be sent to the email address they used to register with SendPulse or enable web notifications in the browser or chatbot mobile app.

Close the chat

This option marks conversations as closed and lowers their priority.

Use the Close the chat option to reduce team members' workload and optimize workflows after the user's questions have been addressed or the chat's relevance has lowered.

You can also unassign conversations so that your team members can focus on high-priority tasks. To do this, select Unassign the chat from the responsible operator in the settings.

Unsubscribe from the bot

This option allows you to unsubscribe a user from bulk and automated messages.

Last Updated: 22.12.2025