Email bounce rate is the percentage of email addresses in a mailing list that did not receive promotional messages because the recipients’ mail servers returned them. Bounces happen when emails cannot be delivered to email addresses.

High bounce rates hurt the sender’s reputation. It arises when marketers use mailing lists that have gone stale. Apart from that, errors when importing or entering addresses also cause both increased bounce rates and emails qualified as spam.

Internet Service Providers (ISPs) set limits for unsubscribes, abuse, and bounces. When these rates are considerably high, ISPs can take action against marketers by issuing warnings or suspending their accounts altogether. With SendPulse, marketers can avoid such unpleasant outcomes by creating and sending unique marketing campaigns with low bounce rates — this is achieved by painstakingly managing server reputation

Average email bounce rates

What’s considered the average bounce rate? Here is a selection of a few averages for soft and hard email bounce rates across various industries. This information is drawn from a comprehensive report by MailChimp:

  • Agriculture and food services: Soft bounce — 0.57%, hard bounce — 0.36%.
  • Architecture and construction: Soft bounce — 1.39%, hard bounce — 0.91%.
  • Business and finance: Soft bounce — 0.63%, hard bounce — 0.46%.
  • Computers and electronics: Soft bounce — 0.92%, hard bounce — 0.54%.
  • Creative services/agency: Soft bounce — 1.02%, hard bounce — 0.70%.

From these statistics, it’s easy to notice that neither the hard nor the soft bounces reach 2%. All figures that exceed this benchmark warrant investigations and the implementation of appropriate remedies.

How to check email bounce rate

After sending emails to a list of recipients, one must monitor results to know which areas need improvement. SendPulse email service allows just that: monitoring email campaign statistics. Once the emails are sent to contacts, SendPulse starts tracking statistics and compiles an email-delivery report. The sender can review results in “Campaign statistics” under the “My campaigns” tab. Marketers can follow up on delivery, open, clicks, and bounces in the “Error statistics” tab.

Error statistics

How to reduce email bounce rate

When most of the sent emails do not get to the intended recipient’s inbox, the marketer’s reputation is affected, and the campaign goal is not achieved. However, there are a couple of things one can do to reduce bounces.

1. Establish permission-based email marketing

Permission-based or double opt-in marketing occurs where a subscriber confirms their email subscription twice. It helps marketers to avoid adding non-existent and invalid addresses to their mailing lists. First, a new visitor fills in a subscription form, and then a confirmation email is automatically sent to the contact to verify the subscription. SendPulse allows users to set up double opt-in subscription forms for free.

Subscription form

2. Authenticate your emails with SPF and DKIM records

Sign emails with Domain Key Identified Mail (DKIM) to add credibility and improve email deliverability. Using Sender Policy Framework (SPF) tech can also help marketers to tell email authenticators that the email they are sending is genuine. To generate SPF and DKIM records, go to “Service settings” and choose “Email Authentication”.

 SPF and DKIM records

3. Send consistently

With a consistent mailing schedule, subscribers are less likely to forget that they opted in to get the emails. Develop a regular timetable for sending emails so that they are expected by subscribers and recipients’ servers too.

4. Send re-engagement campaigns and remove inactive subscribers

Try to re-engage subscribers who have gone cold using targeted campaigns. Perform regular mailing list cleanups to remove inactive recipients’ addresses that do not respond to the re-engagement messages.

5. Monitor email bounce rate for each campaign

For each subsequent campaign, monitor the rate of bounced emails and improve on the deliverability of the next one. One can track these results in SendPulse. If the bounce rate goes up, investigate to know the cause and fix it.

Focus on creating a powerful strategy and SendPulse will make your emails deliver!

References

  1. The article "Email Bounce Rate: How to Manage Soft & Hard Email Bounces for Better Performance" on CXL defines the term, explains the difference between hard bounces and soft bounces, and offers ideas on how to reduce this metric.
  2. The article "Is your email bounce rate better than average?" on Emma blog considers the average email bounce rate and provides the ways to improve it.
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