Useful Tools

10+ Tidio Alternatives You Should Know About in 2025

10+ Tidio Alternatives You Should Know About in 2025

The AI boom has unleashed a wave of smart, extremely niche tools — whether you sell automotive software or handmade bags, there’s an AI app built just for that, and not just one, but dozens.

While that makes for some healthy competition, the obvious downside is choice overload. With new platforms launching every week, all promising to be “the ultimate disruption,” even experts can develop decision fatigue.

If you’ve been shopping for AI live chat software and customer support solutions recently, you may have come across Tidio. Or, maybe, you’ve been using it for some time and consider a change. Whatever your case is, this post will help you discover similar tools that may better suit your goals. In it, we’ve reviewed some of the best Tidio alternatives, highlighted their key features, and compared them side by side. Dig in!

Disclaimer: The information in this post is accurate as of July 2025.

Tidio features and key advantages

Tidio is one of those platforms that promote a unified approach to customer service instead of offering a bunch of niche but disjointed measures. This approach manifests itself in features like:

  • Unified multichannel inbox. Tidio lets you manage live chat, email, Instagram, Facebook Messenger, and WhatsApp conversations using a single dashboard.
  • AI-powered chatbots. Tidio’s Lyro AI Agent can take over up to 70% of your customer inquiries, dramatically reducing the workload for human agents.
  • No-code interface. Thanks to Tidio’s pre-built contextual Flows, you can automate common tasks and lead nurturing without writing a line of code. The visual Flow builder enables you to create custom automations with ease.
  • Visibility into user behavior. Tidio allows you to take a look behind the curtain and analyze how people interact with your website, AI chatbots, and real support agents.
  • Widget customization. It’s possible to customize your Tidio live chat widget to match your branding, from colors and logo to behavior and tone of voice of its AI responses.
  • Self-service help center substitute. While Tidio doesn’t allow you to build a knowledge base per se, you can feed your existing content assets to Lyro and have it deliver instant responses pulled directly from your literature.
  • Easy integrations. Tidio integrates seamlessly with platforms like HubSpot, Shopify, WordPress, WooCommerce, and more, allowing for more complex workflows.
  • Flexible volume-based pricing. You can explore Tidio’s functionality with a free plan — you get 50 chats, basic bots, and social tools. Paid tiers come with a 7-day free trial and scale with conversation volumes and advanced analytics. They can also be upgraded with add-ons.

These features are the main reasons why users repeatedly choose Tidio as their key customer communication tool, so it makes sense to focus on Tidio competitors that offer strong equivalents of them.

Reasons to look for an alternative to Tidio

There’s a reason Tidio made it to the Top 50 customer service products according to G2. This is one of the go-to solutions for AI-powered personalized service at scale. However, there are a few aspects that users repeatedly point out in their Tidio reviews online.

  • Complicated and sometimes steep pricing. While Tidio remains competitive with other AI tools in terms of price, its users consistently note that paid plans become increasingly costly as you scale, particularly when adding more agents, triggers, custom branding, or automation features. The paid add-ons can be particularly confusing.
  • Automatic upgrades once the monthly quota is reached. While this may be convenient for some businesses, users with limited budgets may find themselves unpleasantly surprised when being charged double the price they anticipated.
  • Limited chatbot capabilities. Tidio strongly encourages its users to rely on its Lyro AI agent, powered by Claude (Anthropic AI), rather than allowing them to integrate with other LLMs. As a result, it lacks deep AI customization.
  • Email marketing automation isn’t Tidio’s strongest suit. The platform does include basic email marketing, but if email is a core channel, users often prefer platforms with stronger automation, segmentation, and analytics.
  • The free plan is quite limited. The 50 billable chatbot conversations you get upon signing up may not be enough to fully assess the capabilities of the platform. That quota is non-renewable.
  • Too feature-rich for users with basic customer service automation needs. Tidio does it all, from multichannel support and ticketing to AI agents and website analytics. For businesses that need “just a chatbot for talking to customers,” this platform might be overkill.
  • No native support for channels like WhatsApp. You will need to rely on extra tools or third-party services to integrate with popular messaging apps, which creates unpleasant limitations, such as the inability to initiate bulk campaigns from Tidio’s end.
  • Email-only customer support on lower-tier plans. There’s no phone support, and the live chat support option is only available to Premium users.
  • Limited language choice. ChatGPT-powered chatbots can process and speak over 80 languages, while Lyro AI Agent only supports 12. This might be a big downside for businesses with international audiences.
  • Learning curve for new users. Tidio’s interface takes some getting used to and may not be everyone’s cup of tea. Setting up bots and flows in particular can be overwhelming for beginners.
  • Limited advanced support and sales tools. Tidio lacks features like voice or video calling, co-browsing, detailed visitor journeys, or advanced routing. Reporting and export functionality feel basic or incomplete to some users.

In short, while Tidio is excellent for small to mid-sized businesses wanting an all-in-one live chat and chatbot tool, some users may be better off with a more affordable, channel-specific, or advanced platform.

Best Tidio alternatives to consider

Let’s go through some of the best Tidio competitors and see what they have to offer when it comes to customer service automation.

SendPulse

SendPulse is an omnichannel marketing and sales automation platform whose capabilities go far beyond an AI-powered help desk. Its toolkit covers all aspects of customer communications, from replying to inquiries on multiple support channels and managing customer data to proactive outreach and surveying.

AI customer support chatbot in SendPulse
Creating an AI customer support chatbot in SendPulse

Here are SendPulse’s features at a glance:

  • Email campaign builder and template collection. Create professional, on-brand emails using customizable responsive templates.
  • Email automation. Personalized follow-ups, reminders, and nurturing campaigns that trigger automatically based on customer actions.
  • Transactional emails. Send instant essential messages like order confirmations or password resets.
  • Built-in CRM. Gather, store, and manage customer interactions and history in one place to maintain visibility into your sales pipeline.
  • 360 automations. Email campaigns, SMS notifications, and chatbot flows combined into one seamless customer journey.
  • Visual AI chatbot builder. A ChatGPT-powered bot responding to FAQs and customer requests 24/7 in your tone of voice across WhatsApp, Instagram, Telegram, Facebook Messenger, or your website.
  • Website builder. A tool allowing you to create responsive, conversion-oriented multi-page websites and landing pages with contact forms and chat widgets already integrated.
  • Live chat. Real-time conversations with customers, smart routing, and a seamless chatbot-to-human handoff.
  • SMS campaigns. An option to reach customers even offline with time-sensitive updates, appointment reminders, or support follow-ups.
  • Smart pop-ups. Context-specific, perfectly timed announcements, lead capture forms, surveys, or special offers served to users during their browsing journey.
  • Push notifications. Send instant updates and reminders even when customers aren’t on your site.
  • Online course builder. Create self-service educational content for onboarding, product training, or ongoing customer support.

SendPulse can be integrated with Slack, Salesforce, WooCommerce, HubSpot, and dozens of other apps.

Pricing. Each of SendPulse’s tools can be tested for free and purchased separately. The free-forever plan comes with 3 chatbots, 15,000 monthly emails, 1 CRM user, 1 website, and 5 pop-ups. The pricing is based on your desired sending volume and user count and starts at $9 a month, billed monthly. You can save up to 50% by paying annually.

💎 Key advantage. SendPulse strikes the perfect balance between an all-in-one approach and user flexibility, offering a wide range of tools that complement together, but letting you pick and pay only for the ones you actually need. Compared to Tidio, it natively supports more channels like WhatsApp and email, allowing for a broader and proactive outreach.

YourGPT

YourGPT is an AI-native customer support and sales automation platform built to replace traditional live chat with powerful voice, chat, and omnichannel assistants. The platform provides a no-code builder, multi-source training, various integrations, and real-time analytics in one platform.

Chats
Browsing through chats in YourGPT

Here’s what makes this Tidio alternative stand out:

  • AI-first automation with human handoff. AI handles first-line conversations, with seamless transfers to live agents for complex queries.
  • No-code AI builder. Customize AI agents’ tone, behavior, and logic through an intuitive drag-and-drop interface — no coding needed.
  • Multi-source training. Upload PDFs, import Notion pages, sync Google Docs, or crawl websites to teach AI how to answer with context.
  • Live agent chat and routing. Hand off chats to human agents via Slack, email, or a dashboard, with full history and internal notes.
  • Omnichannel inbox. Manage chats across WhatsApp, Telegram, Messenger, LINE, and web chat — all in one place.
  • Lead capture and qualification. Ask pre-screening questions, score leads, and sync high-quality contacts with your CRM.
  • Voice AI agent. Use natural-sounding voice AI to automate inbound and outbound calls with real-time understanding.
  • Analytics dashboard. Track CSAT, fallback rate, resolution time, and AI response quality trends in one place.

YourGPT integrates with tools like Google Docs, Notion, sitemaps, and customer support docs to deliver context-aware replies across every customer touchpoint — including Instagram, Telegram, and other platforms.

Pricing. You can start with a 7-day free trial to test the platform. Pricing starts at $99/month for plans with full AI features. Annual subscriptions come with two free months included.

💎 Key advantage. YourGPT is an all-in-one AI platform combining chatbot automation, AI helpdesk, voice agents, and real-time integrations — replacing multiple tools with a single, scalable solution for support and sales.

LiveChat

LiveChat is an AI live chat solution intended to help marketing, sales, and support teams better connect with their customers at scale. It comes with automation tools, 45+ supported languages, team collaboration features, and real-time AI insights. LiveChat can be integrated with ChatBot, a custom AI model builder, as well as other customer support tools by Text.

LiveChat bot for customer support
Using a LiveChat bot for customer support; source: LiveChat

Here’s what you can expect from this Tidio alternative:

  • Live chat widget. A customizable chat window for your website or WhatsApp with AI writing suggestions, chat summaries, voice and video calls, and interactive greetings based on user context.
  • Custom AI chatbots. Intelligent virtual support agents for websites, Messenger, or Slack, which can be trained on your content and customized in a drag-and-drop chatbot builder.
  • Ticketing system. An integration with HelpDesk with advanced ticket filtering options, centralized inbox, automation templates, and custom rules.
  • In-app Copilot. Receive AI insights for more efficient customer communications and quick overviews of lengthy conversations.
  • Canned responses and asynchronous communication. Message templates combined with the option to handle multiple cases across different channels simultaneously.
  • Message sneak-peek. Let your agents see what users are typing before they hit send and to prepare their response in advance.
  • Chat transfer and ratings. Essential features for improving customer satisfaction and preventing gaps in conversations.
  • Reports and analytics. Track response times, agent performance, and more.

LiveChat works with tools like Mailchimp, HubSpot, Salesforce, Shopify, and many others — it offers 200+ integrations in total.

Pricing. You can test LiveChat for free for 14 days. LiveChat’s pricing plans start at $20 a month per user, billed annually. ChatBot starts at $52 a month, HelpDesk — at $29 a month per agent.

💎 Key advantage. LiveChat integrated with ChatBot allows you to build precisely trained all-rounder bots that can not only resolve customer inquiries but also recommend products and collect leads. It offers a standalone solution without depending on external providers like OpenAI, Bing AI, or Google Bard.

Olark

Olark is a straightforward AI live chat platform designed to help businesses connect with customers in real time. It provides you with an inclusive chat widget that takes the needs of customers with disabilities into account.

searchable chat transcripts
Browsing searchable chat transcripts in Olark; source: Olark

The following features make this alternative to Tidio stand out:

  • Live chat widget. A customizable chat with automation rules, routing, data collection forms, and analytics.
  • AI Copilot. An AI-driven chatbot for contextual user engagement, processing customer requests, chat handoff, and performing admin tasks like tagging transcripts or updating CRM records.
  • Chat management tools. Canned responses, easy chat distribution, and team performance monitoring.
  • Searchable transcripts. Live chat messages stored in a searchable CRM-like archive, completed with visitor details like name, email address, referral source, and the page they came from.
  • Visitor co-browsing. Provide a personalized virtual shopping experience and support in real-time.
  • Visitor insights. Lead scoring, chat prioritization, and automatic real-time chat translation.
  • Accessibility. An ADA-compliant chat experience according to WCAG 2.1 AA standards. Keyboard- and screen-reader-friendly, with large text support.
  • Real-time chat activation. Proactively engage anyone browsing your website.

The platform can be integrated with dozens of popular helpdesks, CRMs, issue trackers, and Google Analytics.

Pricing. Olark comes with a 14-day free trial. The pricing plans start at $29 a month. Some advanced features are available as flexible add-ons, which can temporarily expand your existing plan when needed — these can cost from $29 to $99 a month.

💎 Key advantage. This Tidio alternative empowers you to deliver exquisite support to the diverse audiences that often feel underserved by conventional chatbot solutions. It’s a professional-grade live chat solution without bloated dashboards or unnecessary gimmicks.

Tawk.to

Tawk.to is a cross-platform live chat and customer service software that combines the capabilities of a CRM system with a unified communication tool. The platform promises little to no learning curve and offers a plug-and-play type of product with a one-minute setup.

Setting up an AI bot
Setting up an AI bot in Tawk.to; source: Tawk.to

While Tawk.to is beginner-friendly, it’s by no means limited in features:

  • Customizable live chat widget. Supports 45+ languages, voice and video calls and includes AI-generated context-aware suggestions, AI commands for smoother writing, and tracking tools.
  • Website visitor monitoring. Helps develop a better understanding of the customer journey and spark contextual conversations.
  • Apollo AI Bot. No setup is needed — simply turn the AI assistant powered by ChatGPT on and let it handle customer questions. The handoff to agents is possible at any time.
  • Knowledge base. A free customizable multilingual self-service help center that supports images, GIFs, code snippets, and videos.
  • CRM. An intuitive customer data management tool with unlimited contacts, segments, custom attributes, easy import, and lead qualifications.
  • 24/7 live support via chat and email. Two support channels make it more likely to have your questions answered in a short time.
  • Hire-an-agent service. Employ real as well as virtual agents for your support chat for as little as $1 per hour.

Tawk.to offers over 100 integrations with popular productivity, marketing automation, and CRM apps.

Pricing. The live chat and knowledge base functionalities of the platform are completely free. It costs $29 a month to remove the platform’s branding from your widget. Using the AI Assist feature will cost you at least $29 a month or more, depending on how many bots and messages you need. There’s a forever-free plan for sites with limited chat volume.

💎 Key advantage. Tawk.to is one of the best free alternatives to Tidio as it offers an almost identical but even further streamlined set of tools. It has no limits on the number of live chat agents and concurrent chats.

JivoChat

JivoChat is a live chat platform that enables businesses to manage website chats, messenger communication, email, and phone all from a single app. It covers over 10 popular customer communication channels, including email, WhatsApp, Instagram, Telegram, in-app chats, and video calls, all of which can be managed in the JivoChat mobile app.

JivoChat for customer service
Using JivoChat for customer service; source: Tooltester

Here are the most interesting features of this Tidio alternative:

  • Live chat for websites and apps. Fast chat activation, quick replies, customer data capture, fast widget, and dialogue sharing.
  • Built-in suggestions. Learn how to provide a better customer experience as you go.
  • Custom chatbots. JivoChat connects you with its chatbot software providers, letting you choose the most suitable option for your goals. It’s possible to connect to another platform via JivoChat’s API.
  • AI Agent. Provides contextual answers in 50+ languages and draws knowledge from your content. Can simultaneously process more than 1,000 requests.
  • AI writing assistance. Summarize lengthy chats, adjust your communication style, and fix mistakes.
  • Marketing tools. Trigger-activated bulk chatbot campaigns, surveys, pop-up messages, and subscription forms.
  • Native WhatsApp support. Initiate conversations with customers and send promotional campaigns.
  • Jivo CRM. A single place for storing and managing contact details, tags and categories, agents’ comments, chat history, and more.
  • Phone calls. A powerful addition to the text-based channels for active deal completion.
  • Tracking tools. Analyze response speed, number of missed chats, and agents’ workload.

JivoChat offers seamless integrations with other apps through its API.

Pricing. JivoChat has a 14-day free trial and a free plan with basic chat functionality and callbacks. The paid plans start at $28 per agent per month, billed annually. The features like AI assistant or Jivo Marketing are available as paid add-ons.

💎 Key advantage. JivoChat is the ultimate tool for connecting with customers across a wide variety of channels and doing so with impeccable speed and quality. This is a suitable choice for marketing and sales teams working with high-paying customers who expect a high level of attention and personalization.

Chatfuel

Chatfuel is a social-media-first chat product for eCommerce businesses that mostly use messaging apps and Instagram DMs for communicating with their audiences.

Facebook AI chatbot
Creating a Facebook AI chatbot in Chatfuel; source: Chatfuel

The feature list of this Tidio alternative includes:

  • ChatGPT-powered bot for WhatsApp, Instagram, Facebook, and your website. Perfect for booking appointments, recommending products, resolving issues, and qualifying leads.
  • No-code chatbot builder. Pre-made templates, building blocks, and keyword-based automated replies.
  • Live chat. Smooth bot-to-agent handoff and lead management.
  • Conversion-boosting tools. WhatsApp, pop-ups, automation templates, chat buttons, QR codes, and click-to-chat ads.
  • Official WhatsApp provider status. Get the verified green badge, initiate conversations, and send seasonal or special offer campaigns.
  • No limit on agents. Your entire team can use one Chatfuel account to handle messages.
  • Audience segmentation. Send targeted and personalized messages that hit the mark.
  • Fast support. The Chatfuel team is available 24/7 and usually responds within five minutes.

It is possible to integrate data from your store, CRM, or CDP with the Chatfuel API.

Pricing. Chatfuel has a 7-day free trial with unlimited AI messages. The bots for Facebook and Instagram and for WhatsApp are being billed separately. The Facebook + Instagram package starts at $24 a month for 1,000 conversations. The WhatsApp package starts at $35 a month.

💎 Key advantage. Chatfuel is the best Tidio alternative for social-media-savvy small businesses whose target audience prefers sleek messaging apps to conventional emails. The platform also offers bot building on demand, which is an optimal solution for beginners or busy individuals.

Crisp

Crisp is an AI messaging solution for businesses of all sizes. From live chat to email and phone calls, it enables you to manage your conversations from a single tab and preserve valuable customer context during each interaction.

chats with customers
Navigating chats with customers in Crisp; source: Crisp

When it comes to customer communication automation, Crisp’s feature list does not disappoint:

  • Website chat widget. A customizable chat for effortless real-time interactions, file exchanges, and complex issue resolutions.
  • Cross-channel continuity. Customers can leave the chat widget without risking missing your team’s responses.
  • Centralized inbox. A clear overview of the past and ongoing customer conversations, along with custom actions for more efficient inbox management.
  • Trainable AI agents. AI-guided resolutions, data collection, CSAT surveys, smooth chat handover, and tailored workflows.
  • AI-native automations. Generate instant responses, provide AI-powered website search answers, and build your own flows in a drag-and-drop builder.
  • Built-in CRM. Automatically synchronizes contextualized information for each customer, including their behavior and preferences.
  • In-context, multichannel campaigns. Deliver relevant information when and where your audience needs it the most — through email, SMS, WhatsApp, and website chat.
  • Help center. A self-service center for promoting customer autonomy and decreasing agent load.
  • Ticketing. Rely on integrated AI to guide your customers toward rapid resolution and easily follow up on any ticket status.

Crisp has rich integration options with all popular social media platforms, productivity, marketing, and sales tools.

Pricing. There’s a free plan with 2 user seats and live chat functionality. You can also test any paid plan for free for 14 days. The more advanced plans start at $52 per month per workspace.

💎 Key advantage. Crisp is a strong Tidio competitor that provides support, sales, and marketing teams with just the right amount of automation and flexibility while still retaining the human touch.

Chatra

Chatra is a live chat and chatbot app owned by Brevo, a popular marketing solution and CRM provider. With it, you can answer customer questions, clarify concerns, cross-sell, and upsell at scale, relying on bots when needed.

Chatra’s interface
Chatra’s interface; source: Shopify

Let’s see what makes Chatra a solid Tidio competitor:

  • Customizable live chat widget. Compatible with most popular CMS solutions.
  • Chatbot. A minimalistic, straightforward bot for greeting new customers and collecting their details.
  • Messenger mode. Keep receiving customer messages outside of your business hours and processing them at your own pace.
  • Email helpdesk. Manage your email conversations alongside your chats.
  • Social media support. An option to connect with customers on Instagram and Facebook Messenger.
  • Screensharing. An add-on feature for elevated customer support and walkthroughs.
  • Visibility controls and scheduling. Define when your bot is visible to customers to control the amount of incoming inquiries.
  • Typing insights. Visibility into the user’s typing process.
  • Routing. Assign chats from visitors to certain groups of agents.
  • Reports. Measure and analyze customer satisfaction based on chat ratings.
  • Visitor activity monitoring. Initiate more relevant, contextual conversations according to your visitors’ current needs.

Chatra can be integrated with email, Instagram, Help Scout, and other channels.

Pricing. Chatra comes with a free-forever plan and a 10-day free trial. The paid plans start at $35 per agent per month, billed monthly. Annual billing gets you a discount.

💎 Key advantage. Chatra is an approachable, budget-friendly Tidio alternative for those who prioritize simplicity and reliability over flashy features. The absence of AI tools can be a disadvantage for some, but the predictable pricing makes up for that.

Podium

Podium is a high-end AI-powered solution for businesses wishing to connect with their customers across multiple channels 24/7. The platform is geared toward the auto, aesthetic and wellness, home services, and retail industries.

Podium’s interface
Podium’s interface; source: MessageDesk

When it comes to customer service, Podium offers an unbeatable set of features:

  • Consolidated inbox. A single place to manage your chats, emails, calls, texts, and social media messages from.
  • AI Agent. The bot instantly responds to leads, sends proactive follow-ups, schedules appointments, and automatically requests reviews post-sale.
  • Deep specialization. The AI Agent is trained on 10+ years’ worth of industry-specific conversation data, can be customized to your policies and services, and stays connected to your inventory system.
  • Reputation management. The AI Agent can automatically respond to Google and Facebook reviews with appropriate and detailed replies.
  • AI concierge. Realistic, competent, and human-like responses to customer calls followed by generated call summaries.
  • Conversational surveys. A non-intrusive way to obtain relevant feedback in the format the customers prefer.
  • Phone system. Seamless switch to text, AI-powered transcripts, transparent numbers, call transfers, and after-hours call routing.
  • CRM. Manage detailed contact profiles, reviews, payments, tags, and feedback from a single place.

The platform can be integrated with almost any communication channel and other apps.

Pricing. You can schedule a free demo to experience the platform first-hand. Podium offers custom pricing — contact its sales team to get a quote.

💎 Key advantage. This is a premium solution for companies not willing to compromise on the level of their service. Podium tailors each AI agent to its user’s needs, ensuring industry-specific personalization.

ProProfs

ProProfs is an eCommerce-friendly chat solution that allows you to offer instant help and close deals faster. It combines live chat capabilities with smart automation, making it easier to provide expert guidance around the clock.

chat widget
Customizing the chat widget in ProProfs; source: Software Advice

Let’s look at ProProfs’ most prominent features:

  • Live chat for websites. Intelligent chat routing, canned responses, customer reply anticipation, and integrated self-help articles.
  • Trainable AI chatbot. Chatbot templates, interactions with branching logic, and easy installation.
  • Chat invitation pop-ups. Proactively engage your customers and highlight your special offers.
  • Help desk. An AI-powered ticketing system with shared inboxes, instant conversation analysis, writing assistance, and priorities, filters, and labels for internal organization.
  • In-depth reports and analytics. A supervisor dashboard for tracking and deciphering agent performance and customer ratings.
  • Training and quiz maker. Bring customer education and empowerment to another level.
  • Customizable knowledge base. Use AI to turn your articles, guides, and manuals into visually appealing and intuitive help pages.
  • Survey maker. NPS surveys, quizzes, tests, assessments, polls, pop-ups, and other types of surveys.
  • Project management tools. Essential planning, discussion, tracking, and collaboration tools for teams of all sizes.

ProProfs offers 100+ integrations with popular eCommerce tools and CMS platforms like Shopify and WordPress.

Pricing. ProProfs is available as a forever-free Tidio alternative with a single operator seat. The team plan starts at $19.99 per operator per month. It’s possible to schedule a demo to see the platform in action before signing up. The Knowledge Base, Help Desk, and other add-ons are billed separately and can also be experienced on a free plan.

💎 Key advantage. ProProfs boasts a surprisingly high number of channels and built-in tools, making for a potent all-in-one customer support platform. It is one of the few Tidio alternatives that have a phone number for personalized help and consultations.

LiveAgent

LiveAgent is a comprehensive customer care solution with 130+ ticketing features and 200+ integrations. The AI features allow you to effortlessly navigate new customers through your product details, prices, or their order status.

universal inbox
LiveAgent provides teams with a universal inbox; source: LiveAgent

This alternative to Tidio is known for the following features:

  • Live chat. Fast setup, unlimited chat history and ticket history, and other advanced features.
  • Deep customization. Change the look and feel of your chat button, window, pop-up, and other elements.
  • AI assistance. Let your bot provide support in 40 languages, effortlessly collect leads, and resolve customer queries.
  • Help desk. Collaborative features, smart ticketing, departments, macros, task automation, and custom reports.
  • Call center. Handle inbound and outbound calls while relying on congregated customer data.
  • CRM capabilities. Get a clear overview of your contact list.
  • Knowledge base. Provide self-service help content to your audience, facilitating product adoption and customer independence.
  • Website monitoring. Better understand the customer journey through your resource.
  • Real-time typing. A sneak peek into customer sentiment and intention.

LiveAgent can be integrated with social media platforms like Facebook, Instagram, Twitter, Slack, and WhatsApp, among others.

Pricing. LiveAgent offers a 30-day free trial. Its pricing plans start at just $9 per agent per month, billed annually. You can always upgrade your plan if needed.

💎 Key advantage. LiveAgent has won a few awards on multiple review boards, and rightfully so. It’s an all-in-one solution that combines an impressive variety of channels, fair pricing, and hands-on learning resources.

What’s the very best alternative to Tidio?

Let’s compare these chat solutions side by side.

Platform Pricing Target audience Native channels Support availability
Tidio $$ Customer service teams Live chat, support forms Chat
SendPulse $ Anyone Live chat, email, pop-ups, push notifications, Telegram, WhatsApp, Instagram, Messenger, SMS Live support 24/7 via chat
YourGPT $$ Sales and support teams WhatsApp, Instagram, Messenger, Slack, Discord, Line, Telegram Chat or email
LiveChat $$ Marketing, sales, and support teams Live chat, WhatsApp, Instagram, Apple Messages Chat
Olark $ Businesses catering to diverse groups Live chat Chat or email
Tawk.to $ Brands and educators Live chat Live support 24/7 via chat and email
JivoChat $$ Professionals Live chat, email, pop-ups, Telegram, WhatsApp, Instagram, Messenger, calls Email
Chatfuel $ Social-media-led businesses Live chat, Facebook, Instagram, WhatsApp Email and online community
Crisp $$ Customer-support teams Live chat Email
Chatra $ Beginners and small businesses Live chat, Instagram, Facebook, email Live support via email (Mon–Fri)
Podium $$$ Small and medium-sized businesses Custom Dedicated success manager
ProProfs $ Educators and eCommerce Live chat, Facebook, WhatsApp, Instagram, calls, SMS, video chat Phone and chat
LiveAgent $$ Customer service teams Live chat, calls, email 24/7 chat support

Hopefully, this comparison table of the best Tidio alternatives helps you narrow it down and select one or two platforms that correspond with your needs and budget. Because all of the tools from our list come with either a free plan or a free trial, you can test them risk-free.

That’s a wrap

Create your free SendPulse account now and give our live chat widget and chatbot builder a try — it takes just a few minutes to connect your existing channels and do the initial setup. You can then integrate your chat with OpenAI and let the bot process customer inquiries and store captured data in the built-in CRM system, which can be used for future nurturing and promotional campaigns.

Go ahead and explore the possibilities of our platform today!

Elena Timofeeva

Good writing makes my heart beat faster. So does a good conversion rate. In my free time, I obsessively learn...

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