The Carousel element in chatbots

This element is used to create a carousel of up to 10 cards. For example, it can be used to showcase various products. You can add an image, title, and button to every card.

This element is supported by Telegram, Facebook, and Instagram. To add cards to your WhatsApp chatbot, you need to add products to Facebook Commerce Manager in advance. Learn more: How to add product cards in WhatsApp chatbot.

You can also create cards in the API request element.

In the Message element, click + Add, and select Carousel.

By default, the Message element already includes the Text element. Add the Carousel element. Once you do this, you will be able to delete the Text element — hover over the right element side, and click the trash can icon.

Fill in the fields:

Image Click Select a file, and upload the image. You can add images no larger than 2 MB in the PNG and JPG formats.
Title Enter up to 32 characters of text. You can also add emoji.
Caption Enter up to 80 characters of text. You can also add emoji.
Button Click + Add button, enter your text, and select a button type. Fill in the fields based on your button type, and click Add to save the button settings.

To add a new card to the carousel, click the + icon on the right. You can add a total of 10 cards to one Message element. To remove a card, click the cross icon on the left.

Once you finish customizing the element, click Apply to save the changes.

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