Why use chatbot auto-reply flows

The bot won’t substitute your team, but it can help you resolve a number of tasks. What a chatbot can do?

How to set up the chatbot auto-reply flow

Create chatbot auto-reply flows with custom message logic for Facebook Messenger and Telegram to send users messages.

4-step auto-reply flow

  • icon add trigger

    Create a trigger

    Use a trigger to launch auto-reply and message flows.

  • icon write answer

    Create the auto-reply

    Decide on the message which will be sent to the user upon the trigger when a condition is met.

  • icon chatbot logic

    Create the logic of the bot

    Go to the editor to build up the sequence of your messages in your auto-reply flow.

  • icon collect subscribers

    Test and launch

    Use the test mode to check whether your bot works properly and then activate your bot and launch your message flow.

1. Create a trigger

A trigger is a condition which sets off the auto-reply or starts a message flow in the chat.

add trigger

After subscription trigger

Send welcome messages right after the subscription within the delay specified in minutes, hours or days.

Replies to keywords

Create keywords that will trigger flows. In case the users type in “delivery” or “prices”, they receive messages with delivery or pricing options.

Standard reply

Set up a predefined answer in case the user sends a message that doesn’t contain any of the trigger keywords.

Unsubscription from bot

Send the message after the unsubscription command.

2. Auto-reply in the editor

Think of a message to be sent when the keyword is triggered. Create quick and meaningful replies. Complement the text with images, buttons, and emoji.

panel content type content

Add content

A message can consist of several text blocks. You can add an image, product card, file or list.

panel quick answers quick answers

Attach quick replies

Use quick replies as prompts for the user while they are choosing the answer. One message can hold up to 10 quick replies.

create button button

Insert buttons

The button can connect a message with the next one. You can add up to three buttons with links to anywhere on the Internet.

screen phone


The delay indicator is set so that the users see the answer is being typed. The typing indicator will be displayed for the exact same time you indicated.

3. Think through the logic of the bot

The next messages will be sent based on which button or quick reply the user chooses. Develop the auto-reply flow using the functional blocks.

screen logic chatbot
icon message


Add as many messages as necessary to carry out a meaningful conversation.

icon flow


Redirect the user to an already existing flow so that you don’t need to repeatedly create message blocks.

icon action


Open the chat with the admin or set up the unsubscribe the user from your bot.

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Use pause so that your next message is sent after the specified time. Indicate the timespan of several minutes to one day.

4. Test and launch the bot

You can test sending messages of each flow you create. To do this, save the new auto-reply flow and send it to yourself. Once you've finished testing, launch this flow to all subscribers.

start chatbot


Go to your SendPulse account, switch to the “Messengers” tab and connect it with your Facebook page. Connect the chatbot to one or several pages you manage. Keep in mind you can’t connect the chatbot to a group or an event. Find out how to connect a chatbot.

Collect the database using the widget on the website. To create a subscription widget, jump to the “Messengers” tab and go to “Signup widgets.” Choose the type of widget from the available ones and customize it in the editor. When the widget is ready, press “Save and get code.” Insert the code you receive to the corresponding place on your website. Learn how to, create the subscription widget.

Find the “Bot structure” tab in the “Messengers” menu of your SendPulse account. Press “Create a new trigger” and choose the necessary trigger. The system provides predefined triggers “Immediately”, “Standard reply”, “Unsubscription from bot”, as well as triggers you can set up manually: “Keyword” and “After subscription.” Specify a keyword which will trigger the auto-reply. After the trigger is created you can set up the auto-reply or a flow which will be sent once the trigger is activated. Learn how to, create, edit, and delete triggers.

Set up auto-replies and auto-reply flows using SendPulse editor. Use the blocks “Message”, “Flow”, “Action”, “Pause” in the editor to plan how the chatbot will communicate with the subscribers. You can link the elements with buttons and quick replies the users will press in the chat. Learn how you can, create a message flow in the chatbot builder.

Sure, so that you don’t duplicate the message blocks, you are able to redirect users from your current flow to another one.

Go to the “Bot structure” tab in your SendPulse account and press the “Create a flow” button. After you save the flow, you can connect it to any trigger you created. You can also redirect users from other flows to the unbound flow.

You can create the following elements to your message:

  • text — type the necessary text for your message;
  • image — add an image to your message;
  • card — add up to product cards to make your message look like a mini-catalog.
  • file — attach necessary documents to your message;
  • delay — indicate the timeframe in seconds so that the users see the typing indicator.

The bot recognizes only separate words as triggers. In case the subscriber types in a word combination containing a keyword, the bot will send an auto-reply. Say, the subscriber texts “Hi, how much does the shipping cost?” The message contains two keywords — “Hi” and “Shipping.” The chatbot detects them as triggers and sends quick replies to the chat. The user can click on the appealing option, and this way activate the corresponding message flow.

The keyword recognition doesn’t depend on upper- or lower case of the words. The bot can understand both «shipping» and «Shipping».

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