Platform updates

You can now create multiple invitation links for the same Telegram group or channel and use them in the “Join or request to join a Telegram group or channel” trigger. This lets you launch personalized automation flows based on where each subscriber came from.

Using the new “CRM Product” message type, you can now display product cards in chatbots with the product name, image, and price. You can also accept recurring subscription payments for digital products via WayForPay and track subscription status using the “Product subscription” filter condition.

When creating or editing triggers, you can now use an animated preview to see how a trigger works from the subscriber’s perspective. This helps you better understand trigger behavior, avoid configuration errors, and save time on testing.

You can now enable web search in the AI Agent settings to let Gemini models look up information online if the available data isn’t enough to respond. Search queries are charged separately from tokens. The first 5,000 queries each month are free, with a fee of $14 per 1,000 queries after that.

Track the performance and conversions of your live chat in real time, with no developer involvement. Browser events from the live chat widget are now automatically added to the dataLayer. You can easily configure tracking in Google Tag Manager using Custom Event triggers and send these events to your Google Analytics 4 reports.

Messages sent through the API or as part of your chatbot campaign are now marked with dedicated labels, making it easier to monitor communication and track integrations. Clicking the campaign label takes you directly to its detailed report, so you can evaluate its performance instantly.

Create your chatbot flows without extra clicks. Drag the exit point from the current element to an empty area, or right-click and select your next element from the list — it will be added and connected automatically.

In your chatbot and AI Agent settings, you can now connect Gemini 3 Pro or Gemini 3 Flash using your API key from Google AI Studio to enhance your chatbot’s intelligence. Choose Gemini 3 Pro for advanced, long-form conversations that require high reasoning accuracy, and Gemini 3 Flash for quick replies and more cost-efficient requests.

GPT-5.2 offers MCP server integration, web and file search, and reasoning settings, while Claude Opus 4.5 supports MCP servers and web search. Select the model that aligns with your chatbot’s goals and requirements and streamline your automated interactions with subscribers.

You can now view stickers sent by subscribers in your TikTok chatbot conversations. This helps your team and the AI Agent view the full conversation context, better understand user intent, and keep communication relevant.

The Automatic Events API captures events like form submissions and purchases during conversations with subscribers who arrived from ads and sends them to Meta Events Manager. This helps you track conversions more accurately and enhance your ad performance. To enable event sending, go to your chatbot settings → “Integrations” → “Conversions API.” Also make sure to enable it in your Business Manager → “WhatsApp Accounts.”

When setting up access permissions for an invited user, you can allow them to view all chats and contacts in your chatbot “Conversations” and “Audience” or only those they’re assigned to. This helps you protect customer data and streamline task distribution among your team members.

With the latest GPT-5.1 model onboard, your chatbot gains enhanced logical reasoning for more in-depth analysis. This allows it to handle more complex and lengthy queries and prompts faster and provide more relevant and high-quality responses.

You can now add card messages to your WhatsApp chatbot flows and campaigns within the 24-hour messaging window. Every card can include an image, title, description, and up to three regular buttons or one link button. Cards help you highlight products and offers, streamline chatbot navigation, and improve click-through and conversion rates.

In the payment button settings, you can now set the payment link expiration time in hours or days, until a specific date, or as a dynamic date from a variable. Once the link expires, it becomes inactive, ensuring your offers stay accurate and preventing payments at outdated rates.

The public API allows you to retrieve detailed information about your chatbots and subscribers, manage conversations, launch and update flows, and access performance statistics. You can connect third-party systems, automate your daily workflows, and engage your TikTok audience with ease.

Your live chat widget can now trigger browser events whenever a user performs specific actions, like opening the widget or sending a message. Your JavaScript code can listen to these events and send data to external systems, allowing you to enhance analytics and customize your live chat interface based on interaction scenarios.

In your chatbot “Audience” tab, you can now save applied filters and reuse them later by selecting from your saved list. This streamlines your work with large subscriber lists and lets you instantly access the segments you need for campaigns or insights without repeating the setup.

In your chatbot “Action” element, you can now select an event previously created in Automation and map its fields to your chatbot variables. This will help you create smoother, more personalized omnichannel journeys. For instance, your chatbot can collect users' contact details during workshop registration, send this data to the event, and instantly trigger automated confirmations, reminders, announcements, and more to keep them engaged.

Build a chatbot for your TikTok Business account and let it handle incoming messages, capture leads, and launch tailored flows from your bio, ad links, and more. This will help you streamline communication, speed up conversions, and boost your engagement and sales strategy.

Power up your chatbot with the latest Claude models from Anthropic. Use Claude 4.1 Opus for complex requests that need precise, in-depth answers, and Claude 4.5 Sonnet for everyday chats and quick consultations. Both models support web search and MCP server integration for richer, more accurate responses.

Now you can use the “Goal” element in Messenger, WhatsApp, and Instagram chatbots connected through a Facebook business page. It lets you track key user actions, like purchases or form submissions, and send those events to Meta Ads Manager via the Conversions API. This will help you monitor your chatbot flow efficiency more accurately and enhance ad campaign performance.

You can now import contacts from your connected Facebook Page when creating your chatbot and at any time after linking it. To do this, go to your “Audience” tab, click “Import,” and get a complete list of everyone who’s ever messaged your Page in Facebook Messenger. This will help you keep your audience data fresh and ready for future campaigns.

In your chatbot flow builder, you can now add files from your SendPulse file storage to your chatbot messages. You can drag and drop a file into the upload area or click “Choose file” to select previously uploaded files from other SendPulse tools. Please note that you can only use files compatible with the current messaging app.

With GPT-5 powering your AI Agent, reasoning settings help define how thoroughly the model analyzes subscribers' messages before responding. You can choose a Minimal, Low, Medium, or High level. Higher levels yield more accurate, well-structured replies, while lower levels help you use fewer tokens. MCP, web search, and file search require at least a Low reasoning level.

You can now add MCP servers to chatbots powered by OpenAI and Anthropic and use them in your AI Agent. This helps your chatbots interact with external systems through the API to show product catalogs or process orders right in conversations, and more. MCP requests are not billed, but they do contribute to token usage.

With GPT-5 or GPT-4.1 in your “AI Agent,” you can define trusted domains for web search. This ensures AI pulls data only from specified sources so that replies stay precise and relevant — whether it’s current pricing, available products, or shipping options.

Trigger preview in your chatbots When you create or edit triggers, you can now see a live preview that updates as you adjust settings. It shows how the selected trigger type will work in a specific messaging app. This way, you can instantly check your chatbot flow logic and avoid errors. You’ll also be able to preview campaigns and welcome menus.

When users visit your website from your Google Ads campaigns, their GCLIDs are now automatically saved to your live chat contact cards. This allows you to export contacts back to Google Ads to track offline conversions and enhance your future campaigns. You can also send GCLID data to your server through a webhook or using the “API request” element.

Now, in chatbot subscriber cards, you can see the start and end dates of your automated flows. If a team member pauses or resumes your flow manually, their name will also appear there. This makes pause tracking simple and the reasons behind them clear.