Platform updates

In the “Chats” section, add labels with names and emojis to conversations, like “🆘 Help needed” or “🔥 Hot lead,” to manage subscriber inquiries more effectively. Click “…” next to a conversation or “+” in a subscriber profile to assign or manage labels. To filter chats, select a label from the “All statuses” menu.

Use GPT-6.1 Sol for complex conversations that involve large amounts of context and require in-depth analysis. Choose Claude Sonnet 5.5 to quickly handle routine customer inquiries and Claude Opus 5.5 for more challenging cases where your AI agent needs to consider multiple factors, navigate ambiguity, and provide a precise response.

When you add a discount to your CRM product card, your chatbot automatically shows subscribers the original and discounted prices and applies the discount to the payment link. This helps you keep your CRM system and chatbot prices in sync and make your offer more compelling. 

In the “Chats” section, reply directly to a selected subscriber message to keep the context clear and avoid confusion when discussing multiple topics at once. You can also use this feature through the API by passing the reply_to parameter with the relevant message ID in the POST /contacts/send endpoint.

Use GPT-6 Astra for complex requests that require in-depth analysis and research, and Claude Fable 5.1 for long-running tasks and working with documents. DeepSeek V4.1 Flash helps you efficiently handle high volumes of inquiries, and Gemini 3.8 Flash is ideal for context-heavy tasks while keeping costs low.

In the "Chats" section, go to a subscriber card to see how much time is left in the 72-hour free messaging window. This window opens when a user starts a WhatsApp conversation through a Meta ad or a CTA button on a Facebook Page. The timer helps you time your conversations and manage messaging costs more efficiently.

In the “Chats” section, react to incoming messages from your subscribers: Facebook offers 8 reactions, while Instagram has only one, a heart. This lets you show that you have read a message without spending time on a text reply. Note that an Instagram reaction can't be removed once you send it.

In your payment button settings, select a product or subscription from your CRM — its name and price are filled in automatically, so all you choose is a payment system. This way, you can sell digital or physical products through messages of any layout. For instance, showcase several smartphone models in a carousel so your subscriber can pick the one they want and pay right away.

See who ran bulk actions on your contacts — starting flows, adding tags, and more — and when. The log also shows each action's status and which contacts it applied to. This makes teamwork easier, helps you avoid repeating actions, and speeds up troubleshooting when something goes wrong.

In the "Filter" element, select the "Last message from" condition to see if your subscriber, agent, or chatbot sent the last message, then send your flow down a different path for each. To give you an idea: if a customer hasn't replied to an agent within an hour, you can follow up with "Still have questions?" or end the chat.

Your chatbot flows in "Chats" now follow the folder structure and order you set up in "Flows." This helps you find and run the right flow mid-conversation with ease, even if you have dozens of them.

In “Chats,” you can now filter conversations by agent groups. Chats routed to a group but not yet assigned to anyone show up with a counter and a color indicator next to the group name. This helps make sure that queued conversations get spotted and handled faster.

In “Chats,” you can now filter conversations by agent groups. Chats routed to a group but not yet assigned to anyone show up with a counter and a color indicator next to the group name. This helps make sure that queued conversations get spotted and handled faster.

Now you can remove subscribers from your audience “in Chats” and block them if you don't want them contacting your chatbot again. It's a faster way to moderate conversations and keep your contact base free of outdated or unwanted entries.

Use the new “Ad performance” tab to view Meta Ads Manager campaign data with chatbot results generated after users click your ads, including conversations started, leads, purchases, and more. Track cost per lead and cost per purchase to evaluate conversions against your ad spend, and view events your chatbot sends to Meta.

Drag and drop buttons or quick replies between rows in your chatbot message to arrange them exactly how you want. Preview the button layout in the sidebar and restore the default arrangement with a single click whenever needed. This allows you to create clearer, better-structured Telegram chatbot messages. 

In the “Chats” section, copy shortcodes for ad referral data, including the ad ID, ad link, click ID, and more. Use them in chatbot messages, the “Action” → “Set variable” element, or send them to your analytics tools for more accurate conversion tracking.

Use GPT-5.6 Sol for complex requests that require precision and strong reasoning, GPT-5.6 Luna for quick consultations, and GPT-5.6 Terra for a balanced mix of speed and quality in your everyday chats. Every model supports web search, file search, and MCP server connections.

Turn on voice calls in your chatbot settings to receive and make calls after a subscriber grants permission. Incoming and answered outgoing calls start a 24-hour customer service window, allowing you to send free-form messages within that timeframe. During calls, you can view the chat history and add notes for future conversations.

Add up to 10 cards with images, titles, descriptions, and one or two buttons to showcase products or services in a single engaging message and boost conversions. Add a text message before the carousel, and make sure every card contains the same number and type of buttons.

In your AI integration settings, turn on the “AI agent disclosure” option and customize the default notification if needed. The system automatically adds it to the AI agent's first message to help you stay transparent and comply with regulations in supported regions.

Use the POST /contacts/deleteVariable endpoint to pass multiple variable IDs or names in a single request and clear their values for a selected chatbot contact. This will help you reduce API requests and remove temporary or outdated subscriber data more efficiently.

Use GET /templates to retrieve and search templates by name, category, status, or language; DELETE /templates/{id} to remove them using templates’ ID; and POST /templates to create new templates and automatically submit them for Meta review. Manage your WhatsApp templates from external systems without extra manual work.

When manually launching a chatbot flow from the “Audience” section, you can select the starting point of your flow. To do this, simply paste the block ID copied from the flow builder. For instance, you can let customers who have already purchased a subscription access it immediately instead of browsing your pricing plans.

You can now connect the next element to the “Flow” element, allowing the current branch to continue after another chatbot flow starts. For instance, after a customer pays for a subscription, one flow can regularly check its status while another handles onboarding. This allows you to create more complex scenarios with multiple branches.

Use Claude Sonnet 5 for routine customer interactions, Claude Opus 4.8 for complex requests that require high accuracy and in-depth reasoning, and DeepSeek V4 Flash for processing large volumes of conversations quickly while preserving long-context understanding.

Click the pencil icon in the message field to let AI generate a reply that you can edit or send immediately. You can also enable reply generation across all conversations in the “Saved replies” section. This feature requires available AI credits or API keys in your account settings.

From your campaign statistics, you can launch chatbot flows for subscribers who clicked a selected button and seamlessly continue the conversation. Exported recipient lists now include all recipients. For Telegram chatbots, the exported CSV file also contains telegram_id to help you reimport deleted contacts into the “Audience” tab if needed.

Turn on automated translation for incoming and outgoing messages in selected chats for seamless communication with customers around the world. Subscriber languages are detected automatically, and you can always view the original message or switch the detected language manually. To use this feature, add your OpenAI API key in your account settings.

You can now copy your TikTok chatbot's entire structure or selected flows to chatbots on other communication channels, and vice versa. This will help you save time and ensure consistent customer interactions across every touchpoint. Message elements that aren't supported in TikTok chatbots are skipped or replaced with similar ones, so it's a good idea to review your flows before launching them.