Chatbots

Upgrade your Telegram chatbot using a permanent menu under an input field. You can add up to 20 buttons to your menu to guide subscribers to selected flows. Your menu will appear automatically if your last chatbot message has no other buttons.

You can now take over a chat when responding manually if it doesn’t have an assignee or is already assigned to one of your team members. To take over a chat, select a corresponding checkbox before sending your message.

You can now apply our new "AI integration enabled" filter to check if your bot uses AI. This will allow you to automatically direct subscribers to different chatbot flow branches based on whether the OpenAI token is added and whether a subscriber has reached their AI request limit.

Now you can add dynamic variables to button URLs in WhatsApp template messages. This will help you personalize links for every recipient and enhance customer communications.

Send even those WhatsApp message types through the API that are not yet supported by our chatbot builder. Add contact details, locations, address requests, and more from the Meta documentation to your messages. To do this, specify your message “type” and its corresponding data structure.

Now all your unsent messages are automatically saved as drafts, even when you switch to another chat. Draft conversations are marked with special indicators so you can easily return to them later.

You can now add separate cards or use the “Carousel” element to create carousels of cards for your live chat messages and add titles, images, descriptions, and buttons to them. You can create your cards manually, send them to your chat using the “API request” element, or copy them from other channels.

You can now disable the pause feature to resume your automated chatbot flow immediately after responding to users manually in chat, or set the pause duration from 10 minutes up to 1 day. You can also apply these settings to your Instagram, Facebook, and API conversations.

Our new “Repeat” element allows you to create automated action repetitions in your chatbot flows and schedule them at intervals ranging from 15 minutes to 60 days. You can also limit your flow element repetitions for every contact and manage your future interaction scenario.

You can now manually mark chatbot conversations as read or unread. Plus, any unanswered messages whether from the bot or a team member will automatically be highlighted in bold.

From now on, you can effortlessly share files with chatbot subscribers by dragging and dropping them into the input field. Press the up arrow key to edit your last Telegram message. You can also view who assigns team members to chatbot conversations for better tracking.

Using our new “AI Step” element, you can now integrate OpenAI right into your chatbot flows and tailor responses based on your customer intention during interactions with your AI bot. You can use it to perform a single action (translation or calculation) or run it until your chatbot subscriber meets your specified conditions.

In the “Action” element > the “Edit CRM deal” option, you can now select “Last contact deal” even if the deal was created outside the current flow. Select a deal pipeline and stage to narrow down your deal options.

Select the "Automatically transfer contacts to CRM" checkbox in chatbot settings to add your bot’s existing audience to the "Contacts" section in the CRM system. Contact names, phone numbers, and email addresses will be transferred automatically. You can also map your chatbot variables and CRM contact fields.

You can now upload .webp, .webm, or .tgs files to your Telegram chatbot messages and send them as stickers (.webm and .tgs files can be animated). To do this, drag stickers from Telegram to your device's desktop, then upload them as files to the chatbot builder or chats.

Now, if you have selected the "Any amount" option for your payment button, chatbot subscribers will be able to type in a payment amount or select one of the preset options.

With the "Close the chat" option in the "Action" element, you can mark your chat as resolved and lower its priority. This action also allows you to unassign your team member from this chat.

To ensure clear customer communication, you can select a specific subscriber message to reply to in your WhatsApp and Telegram chats.

Now you can allow your Telegram chatbot to start conversations with unsubscribed users who have requested to join your private group or channel. This option applies to groups and channels where the "Request admin approval" toggle is turned on in Telegram invite link settings. We have also updated the standard flow activated by this trigger.

Click the wheel icon in the “Messages” element to specify your text markup language as Markdown, Plain text, or HTML (set by default).

From now on, you can allow users to copy your chatbot flows when setting up a public preview. Afterward, third-party users will be able to copy these flows to their bot and edit them if they need to.

Send multiple files, images, or videos in a single message with our new “Media Group” element in Telegram bots. This element is applicable to chatbot flows and messages.

Enhance natural communication between your Telegram chatbot and its subscribers with quick reactions. React to your chatbot subscribers' messages and view their reactions to yours. This feature is available for all pricing plans.

Now, in the “Chats” section, you have a list of conversations from all chatbots. You can view chats from specific bots, search through all your subscribers, filter chats by assignees, etc.

In ChatGPT chatbot integration settings, you can specify how many previous messages between your bot and its subscribers you want to add to requests as conversation context. This feature is available only for chat models.

Automate your communication with users who leave comments on your posts with the new "Comment on your post" trigger. You can add a public reply to a comment or send a flow to these users in Messenger.

Telegram chatbots now allow you to add paid images or videos to messages. This content will be available to subscribers only after payment via Telegram's internal currency, Stars.

Save time and effort by copying an existing chatbot to a new bot or channel in a few clicks. You can copy flows, triggers, variables, and chatbot settings but can’t copy your subscribers.

We updated our SendPulse Chatbots app to allow you to send voice messages, manage Telegram business accounts, and accept payments in Telegram Stars. We have also resolved the issue causing message delivery delays to optimize your conversations.

Now you can add a chat assignee using the /contacts/operators/assign method and unassign them from your current chat using the /contacts/operators/unAssign method.