Assigning a chat manager in your chatbot flow
In the “Action -> Open chat” element, you can now assign or change a chat manager. This way, you can automatically distribute chats between your managers as your users go through your chatbot flow.
Video messages in Telegram chatbots
In Telegram, you can now add one-minute video messages to your chatbot flows and campaigns.
Continuing WhatsApp chatbot flows by clicking buttons in template messages
In your WhatsApp chatbot flows, you can now set up your regular buttons (not URLs) to trigger the next auto-reply upon click. Also, you have the option to select a specific flow that gets launched when users click a button in your WhatsApp template campaigns.
Mathematical operations with variables
You can now use formulas for your numerical values in the "Set variable value" field. It supports all basic operations, including multiplication, division, percentages, exponentiation, square root, sine, etc.
A new "Comment" element in our chatbot builder
You can now add comments and instructions for your fellow team members to clarify how certain flow or chatbot builder elements work.
Advanced chatbot access settings
You can now create custom user roles for invited users with the required permissions and restrictions.
Assigning a chat manager
In the “Conversations” tab, you can now assign a chat manager. All chats assigned to a particular manager will be displayed under the "My Conversations" tab.
Language filter for Telegram chatbots
You can now create chatbot flows based on users’ language preferences in the Telegram app.
A new "Time" variable type and filter criterion
You can now create the “Time” variable and use it for personalization, anticipating time-related data from users and segmenting your flow based on different time values.
Deleting Telegram campaigns from users’ inboxes
You can now delete outdated or accidentally sent campaigns from your Telegram chatbot to prevent users from viewing them.
Waiting for contact data
In the “Wait for the subscriber’s response” mode, you can now disallow text input and only accept contact info shared through the “Share contact” feature if you select the “Phone or Contact” validation type. This way, you can ensure your subscribers only submit their real contact information.
Change deal statuses in chatbot flows
From now on, you can edit previously created deals within the same flow. Change your deal status when a specific action is performed, for instance, when creating a request that a manager must approve.
New standard “Catalog order” WhatsApp flow
Once users place orders using your WhatsApp catalog, an automated “Catalog order” chatbot flow will be triggered. By default, it contains the “Action” element with the “Notify me” command and an automated response to a user.
Waiting for a user’s video response
Going forward, once a user sends a video file to your chatbot, your flow will be continued. Also, you can now reassign your deal right in the chat.
Generating chatbot subscription pages automatically and using chatbot flow templates
From now on, gathering chatbot subscribers will become easier: once you set up a new chatbot, our system will automatically generate a bio link page with a subscription button. You should also try our chatbot flow templates for different topics, tasks, and messaging platforms.
Connect ChatGPT-16K from OpenAI to your bots
Generate human-like responses in chats and personalize them based on the conversation topic and previous user messages using the new GPT-3.5-turbo-16k model.
Speech recognition in chatbots
Leverage OpenAI's automated speech recognition system, Whisper, to enable subscribers to send voice messages via your chatbot and receive instant replies.
Free WhatsApp link generator
Generate a WhatsApp link so that customers can contact you in one click. Add a pre-made message that users can click and trigger your chatbot flows.
Live chats 🔥
Add a live chat to your website and integrate it with chatbots to be in touch with potential and current customers 24/7. Online chat is integrated with other services of the SendPulse ecosystem.
AI chatbot flow generator
Be the first to build chatbot flows with AI! Describe what your scenario should look like and specify how many messages you want it to include. In just a few minutes, you’ll be able to launch a ready-made Facebook Messenger, Instagram, Viber, WhatsApp, or Telegram chatbot flow.
Working with CRM deals and contacts through the chatbot
From now on, you can view the list of current deals, edit existing deals and change their statuses, as well as create new ones in the chat mode of the contact profile. You can also work with linked CRM contacts.
Editing scheduled chatbot campaigns
From now on, you can make changes to previously planned campaigns to make automated communications even more convenient. You can edit the newsletter’s content and its sending time.
A new chatbot trigger
Select the "Incoming message contains" trigger type to start the flow right after the keyword is present in the subscriber's message.
Public API for Viber chatbots
Integrate your system with SendPulse's Viber chatbot service to get detailed information about your account, followers, variables, flows and chats.
Pause with a dynamic date
Now you can tailor your Telegram chatbot flows to each subscriber: specify the pause duration until date using a variable of type Date or DateTime and personalize your communication.
The ChatGPT model within chatbots and OpenAI integration
This AI chatbot model is optimized for chat communication, understands its context, more realistically simulates human conversation, and allows you to use the chatbot as an assistant copywriter.
Set up automatic message flows, send campaigns, accept payments, and automate business processes using Viber chatbots.
Message Cards in chatbot flows
Cards are generated using the "API Request" block based on the data array from your server: a list of products, recent articles, or info about discounts. And for Telegram chatbots, you can use message cards also in chatbot campaigns. They are formed manually from text, pictures, and buttons.
Updates in chatbots
We’ve added a DateTime variable for booking day and time, implemented the use of variables on the payment button when specifying the amount, and fixed a flow stop due to an API request error. Updated the settings for skipping user input and extended the bot’s stop time in the "Action" block.
Chatbot integration with GPT-3
This integration grants access to artificial intelligence that makes the chatbot's replies more human-like.
If you copy and transfer a flow, for example, from a Telegram chatbot to a WhatsApp chatbot, you will see hints that highlight possible errors you need to fix.
Accepting donations via chatbots
Now you can accept non-fixed payments to receive donations via your chatbot.
SendPulse Chatbots app update
Now you can edit and delete messages sent by your Telegram chatbot. We have also changed the player for audio files sent by users, which allows you to listen to voice messages using the app.
Multi merchants from one payment system
If you have multiple accounts for accepting payments on one payment service, now you can select accounts while setting up payment methods for a particular bot, landing page, or course.
Template messages in WhatsApp chatbot
Use template messages in the WhatsApp chatbots and avoid the 24-hour session time limit. Also, send automatic messages at the right time using A360 and build flows with long pauses.
Filter for dynamic dates
Using the new filter, you can compare dates with subscriber's variables dynamic values and build communication based on this information.
Send messages for a manually selected audience
Select subscribers using checkboxes and send them messages from each necessary chatbot flow.
GIF, video, and audio files in a chat
Now the Telegram and Facebook chatbot functions allow bots to send GIFs, videos, and audio to the chat and recipients to open files in the messenger.
Payment integration in chatbots with Liqpay
Now bots can accept payments via LiqPay (Privat24).
Notifications about user actions
We’ve created a system Telegram bot that will notify you about important changes in your SendPulse account.
New filter by payments for Telegram
Now you can also use the "Filter," "Random," or "API Request" elements to start your flow and then send a message to users.
Separate flow start block
Now you can also use the "Filter," "Random," or "API Request" elements to start your flow and then send a message to users.
Extended functionality for Telegram groups and chats
You can now check if a bot subscriber is a member of your Telegram group or chat and block or unblock them.
Requesting images and files from a user
Your bot can request that your subscribers send an image or file and continue the flow once your chatbot gets it.
Now you can view previously saved versions of your flow in the chatbot builder.
You can use new filters for your chatbot flows and audience: opened chat, incoming messages, unread messages, number of followers on Instagram, last activity, and more.
Integration with Mercado Pago for online payments
You can add a payment button to chatbots to accept online payments from users with your Mercado Pago account.
Changes to WhatsApp pricing policy
A new pricing policy for the WhatsApp Business API with a fee for business-initiated conversations enters into force. The first 1,000 sessions per month are free.
More triggers for Instagram bots
Automatically send a message via Instagram Direct to users who commented on your Instagram post or live stream.
Integration with Stripe for online payments
You can add a payment button to chatbots to accept online payments from users with your Stripe account.
Payment statistics and filter
In the payment system integration section, you can filter payments by date and view the number of payments and their amount.
Transferring variables when subscribing to a chatbot
You can transfer different variables to your SendPulse account every time a user subscribes to your chatbot via a widget or link.
Product cards for WhatsApp
If you have a product catalog in Facebook Commerce Manager, you can add a product card to your WhatsApp chatbot messages.
New chatbot filters
You can divide your bot flow based on new filters: whether a user follows your Instagram profile, days of the week, and the time a certain element was triggered. For example, you can use this option to send specific auto-replies to users interacting with your bot outside working hours or on weekends.
Public API for Instagram chatbots
Using our public API for Instagram chatbots, you can integrate your system with our chatbot service to collect information about accounts, bots, subscribers, variables, flows, and chats. You can also create campaigns, launch flows, and assign and remove variables and tags.
Editing sent messages in Telegram
We’ve added the possibility to edit sent messages in your Telegram chats.
The “Story mention” trigger for Instagram bots
Now you can send chatbot auto-replies in Direct to users every time they mention your company in their Stories.
Continuing a flow without a user’s response
Now your bot can continue the flow without waiting for the user's response. You can also set up a specific period to wait for user response.
Buttons in WhatsApp bot flows
You can use buttons to connect your chatbot flows — it’s allowed to add up to 3 buttons.
Seamless WhatsApp connection
You can connect your number to the WhatsApp Business API using your Facebook Business account in just 5 minutes.
The “Random” element
This element allows you to randomly divide your chatbot flow into scenarios. You can customize the recipient group size for each option.
New communication channel: WhatsApp chatbots and campaigns
You can now automate the process of communicating with your customers on WhatsApp by setting up campaigns and chatbots.
Launching chatbot flows for an individual subscriber
You can now see particular flows where a user is in the sending queue. It’s possible to remove them from this queue or launch a chatbot flow manually.
Connecting messages in your chatbot flow without using buttons
This option will give you more flexibility in your chatbot flows — send messages to subscribers after a fixed time without waiting for interactions.
SendPulse Chatbot App for iOS and Android
Our new app stores all of your bot chats with subscribers in one place, enabling you to keep in touch with them from anywhere.
User payments in chatbots
You can add a checkout button to your chatbot message templates and accept user payments to your PayPal and YooMoney accounts.
The "API Request" element
You can send POST/GET requests to external systems to get the required data and use it for your chatbot flows.
The “Filter” element
A new element, “Filter,” will allow you to branch your flow based on different criteria: variables, tags, campaigns received, etc. You can combine different filter conditions.
Public API for chatbots
Using our public API for chatbots, you can collect information about accounts, bots, subscribers, variables, flows, and chats. You can also create campaigns, launch flows, and assign and remove variables and tags.
New communication channel: Telegram chatbots
We’ve launched another communication channel so that you can use our chatbot builder to create a multifunctional Telegram chatbot. It can reply to your customer questions and collect their data.
Waiting for the subscriber’s input data
We’ve added a possibility to create polls and gather and store user data to use it in your next messages.
We’ve launched a full-fledged chatbot builder that allows you to create auto-reply flows based on keywords and time. To connect flow elements, you can use buttons and quick replies.
Campaigns and chats in Facebook Messenger
The first version of our messenger section: subscription widgets, chats with subscribers, chatbot campaigns, and bot auto-replies in Facebook Messenger.