Platform updates

You can now use the phone number registered for your SMS chatbot as the sender of your SMS campaigns. Recipients' responses will appear in the “Bot chats” tab, while your chatbot will launch the relevant keyword-based flows. This turns one-way SMS campaigns into interactive conversations that guide customers toward conversion.

In the “Action” element → “Set variable,” you can save text or numeric variable values as variables of “Date” or “DateTime” types. For instance, if a subscription expiration date is received as a Unix timestamp, like 1782303120, the system automatically converts it to 24.06.2026 and saves it as a date variable in your chatbot audience.

In chatbot settings, turn on the “Automatically transfer contacts to CRM” toggle and select the fields that must be filled in. SendPulse will create a CRM contact only after the chatbot receives the required subscriber details, like an email address or name. This ensures only contacts with the necessary information are added to your CRM system and makes duplicate matching more accurate.

In Facebook chatbot settings, you can add a greeting menu that appears before a conversation starts. Every menu item represents a specific topic and launches the corresponding flow when selected. This helps new subscribers start interacting faster while the chatbot immediately provides relevant information based on their choice.

In chatbot settings → “Block list,” you can filter subscribers by name and block date to quickly find the contacts you need. If you export the filtered list, the CSV file will include only contacts matching the applied filters. This helps you manage large blocked subscriber lists more efficiently.

In the “API request” element settings, you can now choose from preset request templates for more than 30 services. The system automatically fills in the links, request methods, and headers, so you only need to provide the remaining required data. You can also save configured requests as new presets and reuse them across your team. This streamlines integration setup and helps you maintain consistent API configurations.

Launch selected chatbot flows based on subscription payment events, including successful recurring payments, failed payments, and subscription cancellations. This will help you manage CRM product access and tailor communication with timely thank-you messages, payment issue alerts, or subscription renewal offers.

Use the “Cancel recurring payment” action in the “Action” element to choose the CRM product for which your chatbot should automatically cancel subscriptions. For instance, this can happen when a customer clicks a button in a message or sends a keyword in chat. After that, the “Subscription canceled” label will appear above the contact name in the CRM system → “Payments” → “Subscribers.”

In your chatbot settings, you can turn on automated saving of files received from subscribers in the corresponding chatbot folder in File storage. This will allow you to keep important documents, confirmations, media files, and other attachments safe and accessible whenever needed.

To launch chatbot flow faster and scale TikTok communication, use templates tailored to different business fields and goals. You can select a template when creating a trigger or in the dedicated section in the chatbot builder.

In chatbot message settings, you can now select which CRM pipeline should store deals automatically created after payment for CRM products. This helps you keep your sales organized and ensure paid orders reach your team without delay.

Сreate reusable reply templates with variables and insert them into conversations using the “/” command or the button in the message input field. This helps you quickly respond to common requests and keep communication consistent. You can add, edit, and delete saved replies from the list.

Turn on the “Join requests need approval” option for invite links without member limits. Requests can then be approved manually by an admin or automatically by a Telegram chatbot based on specified conditions, like payment status or assigned tags.

Create Utility templates to send transactional messages, like order confirmations and status updates, to stay connected with your customers outside the 24-hour messaging window. These templates can include images, variable-based text, and buttons. They also must be approved by Meta before you use them in your campaigns.

Locate any contact quickly across all your chats. Now you can filter your account conversations by chat assignee, user last activity, and subscription date. On top of that, you can narrow down chats for a selected chatbot using tags, flow and campaign history, and other contact parameters.

You no longer need to set a repeat limit for a contact if the interval between messages exceeds 24 hours. This makes it easier to build long-running chatbot flows, like sending payment reminders, recurring notifications, or other updates.

You can now use not only number-type but also name-type variables, like {{order_id}} or {{client_name}}, in your WhatsApp campaign templates. This makes your templates with multiple variables more intuitive, reduces errors, and helps you quickly see the data used in every message.

Bring the SMS marketing power and chatbot automation together and streamline communication in one of the most reach-friendly channels out there. Install the “SMS Chat in SendPulse” app, and let your SMS chatbot send text messages and pick up on keywords and tags in customer replies to deliver a relevant response. Simply submit a number registration request and get your first triggered flow up and running.

Branch your chatbot flow based on an incoming external event, like a website purchase, an in-app booking, and more. The system generates an event link that your external service will use to send a request with the event information and subscriber ID. Save the received data to your chatbot variables and leverage it in your follow-up messages.

Use GPT-5.3-chat for everyday chats and quick consultations, GPT-5.4 for complex requests that require precision and strong reasoning, and Gemini 3.1 Pro Preview for in-depth sessions with long context and large data inputs.

Add the “Audio” element to your message, upload an .ogg file with the Opus codec, and select the “Send as voice” checkbox. Voice messages feel more personal, get listened to more often, and work particularly well for step-by-step guides, reminders, and special offers.

You can now separately track service messages sent within user-initiated sessions and marketing templates sent through the MMLite API. This will help you get a clearer picture of your chatbot performance, keep a closer eye on costs, and fine-tune your communication strategies with confidence.

You can now select blue, red, or green for your chatbot buttons and quick replies directly in the flow builder. Available in Telegram 12.4 and later, this lets you highlight your CTAs, enhance user experience, and drive more clicks.

You can now quickly format text when creating campaigns for WhatsApp, Viber, and Telegram chatbots or sending messages in live chat. Use buttons or keyboard shortcuts to apply italics, strikethroughs, insert links, and other formatting options. The system automatically follows every channel’s formatting rules and applies the correct markup.

You can now create multiple invitation links for the same Telegram group or channel and use them in the “Join or request to join a Telegram group or channel” trigger. This lets you launch personalized automation flows based on where each subscriber came from.

Using the new “CRM Product” message type, you can now display product cards in chatbots with the product name, image, and price. You can also accept recurring subscription payments for digital products via WayForPay and track subscription status using the “Product subscription” filter condition.

When creating or editing triggers, you can now use an animated preview to see how a trigger works from the subscriber’s perspective. This helps you better understand trigger behavior, avoid configuration errors, and save time on testing.

You can now enable web search in the AI Agent settings to let Gemini models look up information online if the available data isn’t enough to respond. Search queries are charged separately from tokens. The first 5,000 queries each month are free, with a fee of $14 per 1,000 queries after that.

Track the performance and conversions of your live chat in real time, with no developer involvement. Browser events from the live chat widget are now automatically added to the dataLayer. You can easily configure tracking in Google Tag Manager using Custom Event triggers and send these events to your Google Analytics 4 reports.

Messages sent through the API or as part of your chatbot campaign are now marked with dedicated labels, making it easier to monitor communication and track integrations. Clicking the campaign label takes you directly to its detailed report, so you can evaluate its performance instantly.