Services updates

With the "Close the chat" option in the "Action" element, you can mark your chat as resolved and lower its priority. This action also allows you to unassign your team member from this chat.

To ensure clear customer communication, you can select a specific subscriber message to reply to in your WhatsApp and Telegram chats.

Now you can allow your Telegram chatbot to start conversations with unsubscribed users who have requested to join your private group or channel. This option applies to groups and channels where the "Request admin approval" toggle is turned on in Telegram invite link settings. We have also updated the standard flow activated by this trigger.

You can now pass custom variables at the start of your live chat conversations using the window.oSpP Script. This method works only for existing variables from your "Audience" tab.

Click the wheel icon in the “Messages” element to specify your text markup language as Markdown, Plain text, or HTML (set by default).

From now on, you can allow users to copy your chatbot flows when setting up a public preview. Afterward, third-party users will be able to copy these flows to their bot and edit them if they need to.

Send multiple files, images, or videos in a single message with our new “Media Group” element in Telegram bots. This element is applicable to chatbot flows and messages.

Enhance natural communication between your Telegram chatbot and its subscribers with quick reactions. React to your chatbot subscribers' messages and view their reactions to yours. This feature is available for all pricing plans.

Now, in the “Chats” section, you have a list of conversations from all chatbots. You can view chats from specific bots, search through all your subscribers, filter chats by assignees, etc.

In ChatGPT chatbot integration settings, you can specify how many previous messages between your bot and its subscribers you want to add to requests as conversation context. This feature is available only for chat models.

Automate your communication with users who leave comments on your posts with the new "Comment on your post" trigger. You can add a public reply to a comment or send a flow to these users in Messenger.

Telegram chatbots now allow you to add paid images or videos to messages. This content will be available to subscribers only after payment via Telegram's internal currency, Stars.

Save time and effort by copying an existing chatbot to a new bot or channel in a few clicks. You can copy flows, triggers, variables, and chatbot settings but can’t copy your subscribers.

We updated our SendPulse Chatbots app to allow you to send voice messages, manage Telegram business accounts, and accept payments in Telegram Stars. We have also resolved the issue causing message delivery delays to optimize your conversations.

Now you can add a chat assignee using the /contacts/operators/assign method and unassign them from your current chat using the /contacts/operators/unAssign method.

According to the new Telegram Terms of Service, chatbot developers must provide their users with a privacy policy. We've added the “Privacy” trigger with a privacy policy template to ensure your chatbots meet the new requirements. You can customize it according to your chatbot's features if needed.

You can now access your chatbot flow history in the preview mode and edit your previous flow versions in the chatbot builder. To edit a previous flow version, select it from the last 20 versions in the drop-down list and start adjusting its flow structure and content.

Invite a user to introduce themselves, and save this user's response to the {{full_name}} system variable. Their reply will be saved to your “Audience” and “Conversations” tabs.

To personalize future interactions, introduce chatbot subscribers to your team member who will be replying to them. To do this, add the {{sp_assignee}} variable to your message.

In your Telegram chatbots, you can now accept payments in Telegram's internal currency, Stars. Users will be able to pay for your products without having to leave the app.

GPT-4o mini is a faster, more affordable version of the flagship GPT-4o model. It costs three times less than ChatGPT 3.5 Turbo. In SendPulse, it’s currently used as a text model.

Now, you can set up the pause duration in your WhatsApp, Telegram, and Viber chatbot flows until a certain day of the week. For instance, you can create a special weekend offer or, conversely, not disturb your subscribers on weekends.

We've introduced a few advanced message customization settings you can use to highlight and protect your Telegram flow and campaign content more effectively.

If you are a Premium Telegram member, you can now connect your Telegram chatbot directly to your SendPulse account and customize your bot's access to specific chats. You can now send chatbot campaigns and flows without buttons. We’re also working on new features to automate your business account responses, which will be available soon.

Create inline search menus with embedded chatbot flows in “Bot Settings.” These menus appear when you enter a bot’s name or command or launch your search by clicking a flow button.

To add a video larger than 20 MB to your Telegram chatbot message, you can now use links to public Telegram channel videos up to 2 GB in size.

If you add a checkout button with a payment method that supports redirection after payment, you now have the option to create a custom successful payment page for your chatbot.

In your user input settings, you can now turn off the arrow icon or your custom user input indicator. However, if quick replies are enabled, the indicator will still be visible even after you've turned it off.

You can now filter the list of your “Action,” “Message,” and “Flow” element recipients by contact name and element execution date to conveniently view or export your audience segments or launch separate flows for them.

Using the “Action” element, you can now send notifications to a specific chatbot contact, Telegram group, or channel.

If your previously deleted user sends a message to your chatbot again, they will now get re-added to your chatbot audience with a new subscriber ID and the “Active” status. They will continue to receive triggered messages and flows as usual.

You can now add “Matches with” and “Contains” “keyword search criteria to your “Comment on your post” trigger when the “Specific comment text” option is selected. Also, automated public replies to comments under your Instagram posts are now available for standard replies.

From now on, if you add your chatbot links to your live chat menu as buttons, any new user who subscribes to your chatbot will have their UTM tags and source data automatically saved to their contact card.

A new AI model, GPT-4o, is now available in SendPulse’s chatbot builder. Its text performance matches that of GPT-4 Turbo and excels in other languages. What’s more, GPT-4o is much faster and 50% cheaper when used via API.

You can now enable a public preview mode for your chatbot flows to allow your managers, clients, or co-workers to view them via a link without logging in to their SendPuse accounts. Also, you can now embed a bot flow preview into your website via code.

If you select the “Image, video, or document” validation type for your chatbot, your users can now interact with you through voice messages to streamline communication and data sharing.

You can now create forms through WhatsApp Manager and collect user data without having to leave the app. Template messages with “Flow forms” buttons can help you send bulk campaigns and template messages, whether manually or through API. You can then continue your flow and show the collected form data in your ongoing conversations with subscribers.

You can now upload GIF files to your Telegram flows and show them as animations. We’ve also increased the video file size limit from 20 MB to 50 MB.

You can now set search criteria for Google Sheets columns, import user data into specific columns, and save data from selected columns to chatbot variables when importing your Facebook Messenger, WhatsApp, and Telegram subscribers.

You can now delete previous messages from your Telegram chatbot flows. This option will come in handy for deleting outdated information and buttons.

Enable this integration to add, search, and retrieve data from Google Sheets through the “Action” element as your subscribers progress through your chatbot flow.

After your message with the user input field is sent to the group, your chatbot will process the next message and continue your flow. Keep in mind that quick replies are not available for group chats, and the buttons are only available for your chatbot subscribers.

You can now add your Instagram and Facebook Messenger flows to Meta Ads Manager. You have the option to select your flow in Ads Manager for your “Click to message” ad campaigns.

To accept a user’s join request, choose the “Unblock in a group or channel or approve a join request” action in your flow and select your channel from the list. This option will come in handy for private Telegram channels.

When the “Comment on your post” → “Public reply” trigger is enabled, your bot will automatically send your custom public replies to new comments on your posts.

You can now select several chatbot elements to move or mass delete them by pressing “Shift” on your keyboard, as well as copy separate flow elements to other chatbot flows, and add audio and video messages via a URL.

Use the “Bot greeting” trigger to automatically send a custom message to your users right after they enter a chat with your bot. It will be billed as a standard initiation of service conversation. Enable the “Welcome message” option in your Business Manager settings to set up this trigger and automatically send greeting messages.

You can now preview your CSV file before starting your contact import process to match your file columns with existing variables.

You can now upload your subscriber base from mailing lists that include phone numbers and send them campaigns, as long as the users have given you their preliminary consent to send them messages in accordance with the WhatsApp policy. If the imported contact doesn’t include a name, you can specify it in the “Chats” section.

If you want to restrict the number of paid OpenAI requests for individual chatbot subscribers, you can now limit how often a contact can trigger the bot within a specific timeframe.

When the “Comment on your post” trigger is enabled, your chat will now include the direct link to the Instagram post your subscriber commented on.

When this trigger is fired, your bot will send private messages to your subscribers as per your flow. For users who are not subscribed to your chatbot, other actions will be taken, for instance, “Notify me” or “Block in a group or channel,” etc.

At the last step of launching your Telegram campaign, you now have the option to exclude specific channels and groups from your recipient list.

You can now pause your WhatsApp chatbot flows until a certain date and set a dynamic pause with a variable.

You can now launch any chatbot flow to the recipients of a specific flow element. This option will help you continue your flow for contacts that reached a certain flow element, for example, signed up for a webinar or placed a pre-order.

You can now select your entire audience to assign tags or variables or launch/delete flows.

SendPulse-powered chatbots can now be triggered by @mentions, allowing them to reply to your subscribers’ questions based on your prompts. It will make your group chat communications much more convenient.

With the updated “Action” element, you can now automatically enroll new students in your online course. Once your students reach this flow element, the system will add them to your list of students and send an email with their course login information.

Through the “Action” element, you can now not only create and edit deals right in your chatbot flows but also assign your team members to them.

If you’ve made a mistake while blocking your chatbot subscribers on the “Audience” tab, you can now access the list of blocked users and get your subscribers back to active users.

When using the “Wait for subscriber’s response” option, you can now set display conditions for the “Skip” button: always or never.

Your contact information section now includes subscription source data. There are five subscription sources available in total. Based on these variables, you can branch your flow using the “Filter” element or filter contacts in your “Audience” tab.

You can now add notes for your team members (2,000 characters, including emoji). These notes are not visible to users — they are only available to chat assignees. Each note includes details on who added it and when.

From now on, when you remove subscribers from your “Audience” tab, you can also block them. Any future chatbot messages from blocked contacts will be ignored.

With our new Cryptomus integration, you can now add a payment button to your chatbots and landing pages to accept online crypto payments from users. This option is also available in our online course builder and CRM.

You can now generate high-quality images from text descriptions by connecting your chatbot to Open AI’s DALL-E-3 model. Just select the “Image generation” template from our gallery, and your chatbot will generate images based on user input.

We’ve added a new GPT-4-Turbo model integration, which uses fresh data for response generation and comes at a more affordable price point than the standard GPT-4. Also, we’ve added support for fine-tuning with ChatGPT models.

In the “Action -> Open chat” element, you can now assign or change a chat manager. This way, you can automatically distribute chats between your managers as your users go through your chatbot flow.

In Telegram, you can now add one-minute video messages to your chatbot flows and campaigns.

In your WhatsApp chatbot flows, you can now set up your regular buttons (not URLs) to trigger the next auto-reply upon click. Also, you have the option to select a specific flow that gets launched when users click a button in your WhatsApp template campaigns.

You can now use formulas for your numerical values in the "Set variable value" field. It supports all basic operations, including multiplication, division, percentages, exponentiation, square root, sine, etc.

You can now add comments and instructions for your fellow team members to clarify how certain flow or chatbot builder elements work.

You can now create custom user roles for invited users with the required permissions and restrictions.

In the “Conversations” tab, you can now assign a chat manager. All chats assigned to a particular manager will be displayed under the "My Conversations" tab.

You can now create chatbot flows based on users’ language preferences in the Telegram app.

You can now create the “Time” variable and use it for personalization, anticipating time-related data from users and segmenting your flow based on different time values.

You can now delete outdated or accidentally sent campaigns from your Telegram chatbot to prevent users from viewing them.

In the “Wait for the subscriber’s response” mode, you can now disallow text input and only accept contact info shared through the “Share contact” feature if you select the “Phone or Contact” validation type. This way, you can ensure your subscribers only submit their real contact information.

From now on, you can edit previously created deals within the same flow. Change your deal status when a specific action is performed, for instance, when creating a request that a manager must approve.

Once users place orders using your WhatsApp catalog, an automated “Catalog order” chatbot flow will be triggered. By default, it contains the “Action” element with the “Notify me” command and an automated response to a user.

Going forward, once a user sends a video file to your chatbot, your flow will be continued. Also, you can now reassign your deal right in the chat.

From now on, gathering chatbot subscribers will become easier: once you set up a new chatbot, our system will automatically generate a bio link page with a subscription button. You should also try our chatbot flow templates for different topics, tasks, and messaging platforms.

Generate human-like responses in chats and personalize them based on the conversation topic and previous user messages using the new GPT-3.5-turbo-16k model.

Leverage OpenAI's automated speech recognition system, Whisper, to enable subscribers to send voice messages via your chatbot and receive instant replies.

Generate a WhatsApp link so that customers can contact you in one click. Add a pre-made message that users can click and trigger your chatbot flows.

Add a live chat to your website and integrate it with chatbots to be in touch with potential and current customers 24/7. Online chat is integrated with other services of the SendPulse ecosystem.

Be the first to build chatbot flows with AI! Describe what your scenario should look like and specify how many messages you want it to include. In just a few minutes, you’ll be able to launch a ready-made Facebook Messenger, Instagram, Viber, WhatsApp, or Telegram chatbot flow.

From now on, you can view the list of current deals, edit existing deals and change their statuses, as well as create new ones in the chat mode of the contact profile. You can also work with linked CRM contacts.

From now on, you can make changes to previously planned campaigns to make automated communications even more convenient. You can edit the newsletter’s content and its sending time.

Select the "Incoming message contains" trigger type to start the flow right after the keyword is present in the subscriber's message.

Integrate your system with SendPulse's Viber chatbot service to get detailed information about your account, followers, variables, flows and chats.

Now you can tailor your Telegram chatbot flows to each subscriber: specify the pause duration until date using a variable of type Date or DateTime and personalize your communication.

This AI chatbot model is optimized for chat communication, understands its context, more realistically simulates human conversation, and allows you to use the chatbot as an assistant copywriter.

Set up automatic message flows, send campaigns, accept payments, and automate business processes using Viber chatbots.

Cards are generated using the "API Request" block based on the data array from your server: a list of products, recent articles, or info about discounts. And for Telegram chatbots, you can use message cards also in chatbot campaigns. They are formed manually from text, pictures, and buttons.

We’ve added a DateTime variable for booking day and time, implemented the use of variables on the payment button when specifying the amount, and fixed a flow stop due to an API request error. Updated the settings for skipping user input and extended the bot’s stop time in the "Action" block.

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This integration grants access to artificial intelligence that makes the chatbot's replies more human-like.

If you copy and transfer a flow, for example, from a Telegram chatbot to a WhatsApp chatbot, you will see hints that highlight possible errors you need to fix.

Now you can accept non-fixed payments to receive donations via your chatbot.

Now you can edit and delete messages sent by your Telegram chatbot. We have also changed the player for audio files sent by users, which allows you to listen to voice messages using the app.