Platform updates

You can now collapse or expand selected elements with the button in the top-left corner. To manage all elements at once, use the controls at the bottom of the builder — they’ll also align your flow automatically. Hold “Shift” to select multiple elements and apply a single action to them. You can also drag the exit point from the last element to an empty area and choose a new element, which will be added to your flow automatically.

In a CRM contact card, click “Add contact from chatbot,” paste your chat link in the pop-up window, and map the fields to merge data into a single profile. From there, your team members can view complete customer details and conversation history directly in your CRM system. This will help them see the full picture and streamline customer communication.

In your “Form” widget settings, turn on the corresponding toggle to automatically assign selected tags to your CRM contact cards. This will help you segment leads more accurately, trigger personalized automated flows, and track selected form performance individually.

Turn on “Net profit calculation” in your pipeline settings and then add your expense records in the “Expenses tab” within deal cards. The system will automatically calculate profit per deal and for the whole pipeline, highlighting gains in green and losses in red. This will help you track not just revenue but also true sales profitability.

In your online store settings, you can now customize the delivery methods display order in the cart. This helps you guide customers toward preferred options and streamline their checkout experience.

Add short videos with cover images to your Viber promotional messages to showcase your products, capture attention, and drive higher engagement and campaign conversions.

When a contact’s special date is February 29, your automated flow will run on that day in leap years and on March 1 in non-leap years. This ensures your greetings and promotional messages are sent on time, helping you maintain consistency in your customer communications.

Add a survey form to your course to collect more in-depth feedback from students. You can ask open-ended questions, offer multiple answer options, allow file uploads, and more. All responses are saved in analytics and student cards. On top of that, you can send text and date fields to your CRM system to enhance segmentation and deliver more personalized offers.

You can now quickly format text when creating campaigns for WhatsApp, Viber, and Telegram chatbots or sending messages in live chat. Use buttons or keyboard shortcuts to apply italics, strikethroughs, insert links, and other formatting options. The system automatically follows every channel’s formatting rules and applies the correct markup.

You can now turn off a product’s visibility directly in your CRM catalog, and it will instantly become unavailable for purchase in your online store — no website builder configuration required. This helps you stay flexible, react faster to stock changes, and keep your catalog accurate without extra steps.

In the “Automation” section, you can see how many messages were sent and delivered across all flows using Viber elements. When exporting statistics, you’ll get separate metrics for sent and delivered messages along with errors for every Viber element. Other than that, you’ll get the extended report, which includes a combined overview of all selected flows.

In your order form settings, you can now customize the names of payment methods to make them more customer-friendly or add brief explanations. For instance, instead of "WayForPay," you can use "Online payment with no fees." This helps improve the checkout experience and increases the success rate of payments.

In the "Pricing Plans" tab → "Course Access," you can now enable assignment chats with instructors, as well as the option to send voice messages within these chats. This adds extra value to the advanced pricing plans and allows you to monetize additional instructor support.

In the "Assignment answers" section, you can now quickly view students' assignments awaiting review, and easily find what you need using filters and search. You can check the latest version of each student submission, accept and score, reset progress, or return them for revision, all while discussing details with the student via text or voice messages.

You can now create multiple invitation links for the same Telegram group or channel and use them in the “Join or request to join a Telegram group or channel” trigger. This lets you launch personalized automation flows based on where each subscriber came from.

In the "Order delivery" section of your online store settings, you can now add a custom text, such as "Shipping charges based on carrier rates," which will be displayed instead of the delivery cost. This option helps you show the correct order total and avoid misunderstandings with customers.

When mapping file columns to CRM fields during contact import, you can now use a search bar in the dropdown list. Start typing a field name to filter the list, quickly find the right field, even in large datasets, and minimize the risk of import errors.

Using the new “CRM Product” message type, you can now display product cards in chatbots with the product name, image, and price. You can also accept recurring subscription payments for digital products via WayForPay and track subscription status using the “Product subscription” filter condition.

When creating or editing triggers, you can now use an animated preview to see how a trigger works from the subscriber’s perspective. This helps you better understand trigger behavior, avoid configuration errors, and save time on testing.

Connect Google Analytics or Meta Pixel in your website settings to automatically send product view and add-to-cart events. Use these data points to track your sales funnel performance more accurately and optimize your advertising campaigns.

When inviting students from other courses, you can now filter them by Paid or Unpaid status. For instance, you can invite paying students to a private VIP course and offer unpaid students a program where they can continue learning after a free course.

You can now create promotional Viber messages with text, an image, and a button directly in the Viber element settings. This makes it easier to build flexible omnichannel flows and improve conversions. Contacts with a phone number will receive your message once it’s approved by moderation.

You can now enable web search in the AI Agent settings to let Gemini models look up information online if the available data isn’t enough to respond. Search queries are charged separately from tokens. The first 5,000 queries each month are free, with a fee of $14 per 1,000 queries after that.

You can now use AI to create and edit text in deal, contact, and task cards, as well as in the "Inbox" section. Enter your prompt, set the preferred tone, and choose an action, such as simplifying, summarizing, shortening the text, among others. Save frequently used prompts in a shared library to standardize communication and boost your team’s productivity.

Track the performance and conversions of your live chat in real time, with no developer involvement. Browser events from the live chat widget are now automatically added to the dataLayer. You can easily configure tracking in Google Tag Manager using Custom Event triggers and send these events to your Google Analytics 4 reports.

With the "Video" widget, you can now upload MP4 or WEBM video files to your website. You can also customize your video’s preview, placement, and width. This way, you can share unique video content, keep your files organized, and maintain a consistent look on your website.

Add your Google Analytics API key or Facebook Pixel in your online store settings and enable goal tracking after a successful payment in your order form. SendPulse will then send purchase data to your analytics tools, including the order value, currency, product names, and device details, letting you target ads to users who are most likely to convert.

In our pop-up builder, you can now set the size and position of your images so they extend beyond the pop-up edges without getting cropped. This expands your design options, allows you to create more expressive visuals, and makes pop-ups more noticeable on the page.

You can now build and edit your automation flows easily and quickly on tablets and smartphones. Add blocks, move them around, connect elements, and configure all necessary settings right from your touch screen.

In your website settings → “Online store,” you can enable automated redirection of customers to the cart immediately after adding a product. This streamlines the checkout process, reduces drop-offs, and helps boost conversions.