Why use chatbot auto-reply flows
The bot won’t substitute your team, but it can help you resolve a number of tasks. What a Facebook chatbot messenger can do?
How to set up the chatbot auto-reply flow
Keep in mind you can set up a chatbot only for a page, but not for a group. To get going, create such page and connect your chatbot to it.
4-step auto-reply flow
Use a trigger to launch auto-reply and message flows.
Decide on the message which will be sent to the user upon the trigger when a condition is met.
Go to the editor to build up the sequence of your messages in your auto-reply flow.
Use the test mode to check whether your bot works properly and then activate your bot and launch your message flow.
1. Create a trigger
A trigger is a condition which sets off the auto-reply or starts a message flow in the chat.
After subscription trigger
Replies to keywords
Unsubscription from bot
Send the message after the unsubscription command.
2. Auto-reply in the editor
Think of a message to be sent when the keyword is triggered. Create quick and meaningful replies. Complement the text with images, buttons, and emoji.
A message can consist of several text blocks. You can add an image, product card, file or list.
Attach quick replies
Use quick replies as prompts for the user while they are choosing the answer. One message can hold up to 10 quick replies.
The button can connect a message with the next one. You can add up to three buttons with links to anywhere on the Internet.
The delay indicator is set so that the users see the answer is being typed. The typing indicator will be displayed for the exact same time you indicated.
3. Think through the logic of the bot
The next messages will be sent based on which button or quick reply the user chooses. Develop the auto-reply flow using the functional blocks.
4. Test and launch the bot
You can test sending messages of each flow you create. To do this, save the new auto-reply flow and send it to yourself. Once you've finished testing, launch this flow to all subscribers.
How to connect a chatbot to your Facebook page
Go to your SendPulse account, switch to the “Messengers” tab and connect it with your Facebook page. Connect the chatbot to one or several pages you manage. Keep in mind you can’t connect the chatbot to a group or an event. Find out how to connect a chatbot.
How to gather the chatbot database
Collect the database using the widget on the website. To create a subscription widget, jump to the “Messengers” tab and go to “Signup widgets.” Choose the type of widget from the available ones and customize it in the editor. When the widget is ready, press “Save and get code.” Insert the code you receive to the corresponding place on your website. Learn how to, create the subscription widget.
How to create and set up the trigger for auto-replies and message flows
Find the “Bot structure” tab in the “Messengers” menu of your SendPulse account. Press “Create a new trigger” and choose the necessary trigger. The system provides predefined triggers “Immediately”, “Standard reply”, “Unsubscription from bot”, as well as triggers you can set up manually: “Keyword” and “After subscription.” Specify a keyword which will trigger the auto-reply. After the trigger is created you can set up the auto-reply or a flow which will be sent once the trigger is activated. Learn how to, create, edit, and delete triggers.
How to create the auto-reply flow in the editor
Set up auto-replies and auto-reply flows using SendPulse editor. Use the blocks “Message”, “Flow”, “Action”, “Pause” in the editor to plan how the chatbot will communicate with the subscribers. You can link the elements with buttons and quick replies the users will press in the chat. Learn how you can, create a message flow in the chatbot builder.
Can I redirect the user from one flow to another
Sure, so that you don’t duplicate the message blocks, you are able to redirect users from your current flow to another one.
How do I create flows which are not connected to any triggers
Go to the “Bot structure” tab in your SendPulse account and press the “Create a flow” button. After you save the flow, you can connect it to any trigger you created. You can also redirect users from other flows to the unbound flow.
What you can add to the message
You can create the following elements to your message:
- text — type the necessary text for your message;
- image — add an image to your message;
- card — add up to product cards to make your message look like a mini-catalog.
- file — attach necessary documents to your message;
- delay — indicate the timeframe in seconds so that the users see the typing indicator.
How the bot reacts to a word with no predefined keywords
The bot recognizes only separate words as triggers. In case the subscriber types in a word combination containing a keyword, the bot will send an auto-reply. Say, the subscriber texts “Hi, how much does the shipping cost?” The message contains two keywords — “Hi” and “Shipping.” The chatbot detects them as triggers and sends quick replies to the chat. The user can click on the appealing option, and this way activate the corresponding message flow.
Does the upper- or lower case matter in recognizing the keywords by the bot
The keyword recognition doesn’t depend on upper- or lower case of the words. The bot can understand both «shipping» and «Shipping».