How does the unified inbox work?
Your customers want to message you anytime on their favorite messaging app and get a fast, personalized response. Convenience builds loyalty, but missed messages or slow replies can hurt your brand reputation.
To create a seamless experience and boost sales, SendPulse brings all your conversations from messaging apps and social media under one roof, making it easier for your team to switch between chats and respond quickly.
Bring all messaging apps together and seal in deals at scale
Capture every lead
No more lost opportunities. Assign team members and automatically create contact cards in your CRM system.
Convert leads faster
Send offers, remind customers of abandoned carts, and accept payments right on messaging apps.
Retain and recover customers
Create personalized automated pipelines based on customer actions to keep selling seamlessly.
Take control of your communications
Stop switching between apps and manage all your messaging channels in a single inbox.
Efficiently manage all customer interactions
Bring all your communication channels together and keep your team in sync in one workspace.
With SendPulse, you can:
- Handle conversations from multiple messaging apps simultaneously, across desktop and mobile.
- Set custom access rights for your team members.
- Organize your reps into groups, like sales and support, and automatically route new conversations to the right team and available agents.
- Manually assign conversations to specific team members.
- Leave internal notes for your team with context from previous interactions.
Automate messaging app communication
Let chatbots handle routine interactions. Start by automating 24/7 responses to messages and comments, then layer in more advanced features. Capture phone numbers and email addresses for future outreach, register users for events, and accept orders and payments.
Your team can always pause automated replies and take over the conversation to handle special requests, overcome objections, or make personalized offers.
Add a hands-off AI agent to your chatbot
Enrich automated interactions using an AI agent that understands the context of each conversation. This helps you deliver more natural and relevant messages by recognizing user intent and needs.
Your AI agent can promote your webinar, introduce the speaker, and explain how to join. When the user is ready to sign up, it will handle registration, collect their contact info, and send automated reminders about the event.
Boost conversions with segmentation
Turn conversations into leads and deals
Capture subscriber data points and send them to your CRM system manually or automatically for sales follow-up.
Sales reps can also create and update deals right in chats to instantly convert hot leads and track their progress in the CRM system. With seamless integrations, no lead will slip through, and your sales process will run smoothly.
Take control of customer interactions on messaging apps
Measure your team's performance with built-in reports. Track work hours, keep tabs on new, open, and closed conversations, and evaluate response times to assess KPIs and deliver better service.
Stay connected on the go
Install our app to quickly reply to messages from Instagram, WhatsApp, Facebook Messenger, TikTok, and more, manage subscriber data, and track key performance metrics.
Why choose a unified inbox for customer messaging
Built for businesses of any size, from small teams to large eCommerce brands.
No strings attached
Start for free with no credit card and no time limits. See results first, then choose a subscription plan when you’re ready.
Easy onboarding
Connect messaging apps, invite your team members, and get started with no training required.
Full visibility
No missed requests. Keep every conversation in one place and help your team work faster and stay aligned.
Higher sales
Automations, AI agents, and built-in payments help turn conversations into deals more effectively.
In-depth analytics
Track team performance and automation efficiency to send highly targeted messages.
Scalability
Capture new leads, grow your team, and run more automations with fewer restrictions.
How to set up a unified inbox for messaging apps
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Sign up
Create a new SendPulse account or log in to an existing one. You can start for free or choose a plan that fits your needs. -
Create chatbots
Build chatbots on WhatsApp, Instagram, TikTok, and Facebook with no coding skills or developer hires. -
Invite your team
Invite teammates and assign access rights to support collaboration and keep data secure. -
Import your contacts
Bring in users who have contacted you before and continue conversations in the right chatbot channels. -
Run automations
Set up flows for your chatbot and add triggers or keywords that start automated actions and replies.
FAQ
Will messages from different messaging apps get lost in the unified inbox?
Not at all. Every incoming message is marked as unread, so your team never misses it. You can assign conversations, leave internal notes, and create contacts and deals in the CRM system to see that every lead gets a response.
Can my team work together in one account?
Absolutely! You can add as many team members as you need, assign roles, access rights, and conversations, and monitor response quality across your team. Your team members can also leave internal notes in chats to share relevant context or hand over complex cases.
Is customer support available if I need help?
Our support team is available 24/7. You can start a chat or submit a request at any time.
Can I try SendPulse for free before getting a paid plan?
Yes! Simply create a SendPulse account to create an Instagram, TikTok, or Facebook chatbot for free and start automating conversations right away. WhatsApp chatbot builder is available with a 7-day free trial. Use core features for free with no time limits, or upgrade to access advanced features and unlimited messaging.
Manage conversations across all messaging apps in one interface
Bring your team together and automate interactions to support future sales.
Start for free
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