Kayako is a cloud-hosted service for customer service needs. You can manage customer requests via email, tickets, calls and live chat to ensure personalized approach. Kayako gives a chance to create a smooth workflow by managing them in one place and routing requests to the right agents. View your customers journey and purchase history with the help of user profiles, create custom fields with important users' data, use canned responses in one click when answering common questions, collaborate on the next steps and questions with private notes, reduce duplicate replies by monitoring agents who work with a particular queue, let users search an answer to a frequently asked question on their own, measure customers' satisfaction with your support and find the way to improve your work, gain insights into the work of your team with the dashboards revealing key support metrics. Optimize your work by viewing conversation types, statuses and priority. Treat the users as individuals, but not tickets.
Why integrate Kayako with SendPulse?
Integrating Kayako with SendPulse, you won't have to manage your mailing list manually because Zapier does it for you. Once set up, every new user in Kayako will automatically create a subscriber in a SendPulse mailing list of your choice. Keep in touch with the clients using email marketing automation. This integration helps increase engagement and convert users into loyal customers.
How do you connect Kayako to SendPulse?
Integrating Kayako with SendPulse unites these two simple tools to benefit your business. Just follow these steps:
- Create Kayako account
- Create a new mailing list in your SendPulse account
- Make Kayako to SendPulse zap using Zapier with SendPulse integration
- Set the kind of interaction you want between these two platforms
- Set the trigger email you want to send to your contacts
See our Knowledge Base to learn more about Zapier integration.
If you have any questions on how to connect Kayako to SendPulse with the help of Zapier, please feel free to contact us.