Refund Policy

You may ask SendPulse to refund your unspent money within thirty (30) calendar days from the date of payment for the service. In this case, you must specify the valid reason for a refund in your request. We provide free rate after registration in order you could assess the quality of the service. The transition to the paid rate or putting money on your account means that you are satisfied with the quality of service.

You can get free trial of our Services after registering using the link https://sendpulse.com/register/.

Refund requests will not be considered if they are received in more than 30 days after the service purchase. If your personal account is blocked due to the breach of anti-SPAM policy the refund for paid but not used services is made at the sole discretion of SendPulse.

The refund will be paid only if the client didn’t violate any terms of the Agreement for the provision of services.

Use the Refund form to submit your request. Only requests that are submitted through the form are considered.

We typically review and approve refunds within 7 business days. It may take anything from 1 day to 7 days for the money to be credited to your bank or PayPal account. 

Your request must contain:

  1. The order number for which you want to get a refund.
  2. Detailed description of the problem and reason for a refund.

REFUND REQUEST PROCEDURE:

Each request is examined in a detailed manner and unfortunately it takes time. Customer refund requests are managed in a queue. The refund manager will surely keep you updated about the status of your refund request.

Please note that as soon as your refund request has been approved you will be informed by the refund manager about that. Refund may take several weeks to process as it depends on your method of payment, on your financial institution etc.

DUPLICATE ORDERS OR AUTOMATIC CHARGES ARE MANAGED IN THE FOLLOWING WAY:

a) Duplicate orders

  1. Submit a refund request using the Refund form available in your MA account.
  2. Insert both order numbers. Specify the order number you need a refund for.

Please note!

Refund for the duplicate order for the service is possible in case it has not been used (varies depending on the service)

b) Automatic charges for services (option is selected by customer while purchasing)

  1. Submit a refund request using the Refund form available in your MA account.
  2. Provide order numbers that are automatic charges.

Please note!

Refund request cannot be managed in case you have been using services after the auto renewal.

WE RESERVE THE RIGHT TO REFUSE TO REFUND:

  1. If the percentage of complaints from your subscribers about getting spam will exceed 0.5% of the recipients in mailing lists (but not less than 15 people).
  2. If the percentage of non-existent addresses exceed 10% within a single address book.
  3. When the user requires a refund without explaining the reason.

TERMS OF REFUND IF YOU CANCEL YOUR ACCOUNT SUBSCRIPTION IN THE SERVICE

If your account is suspended or blocked due to spam complaints, abuse of mass mailings, we reserve the right not to make a refund.

Accounts with a high percentage of complaints are suspended or blocked without the right for a refund.

We understand that when you send a large number of email messages there may be a small number of complaints (usually due to errors). Therefore, there is the allowable percentage of such complaints – 0.9% in one email campaign sent to one address book. At the same time we pay attention to the total number of sent messages, the percentage of complaints and their type. But if the percentage of complaints is more than 0.5% of the recipients in mailing lists, your account may be suspended or blocked without the right for a refund.

 

 

Company does not refund users blocked for violation of anti-spam policy.


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