An augmented product is an additional benefit or special service supporting the main product. Sellers use this method to provide their clients with additional value for free. Offering a warranty is an example of product augmentation.
In this article, we'll unveil the advantages of having an augmented product and provide some examples.
Benefits for Augmenting Products
Each product is sold as a complex of three components: a core product, actual product, and augmented product. The core product implies the experience or the benefit a client will get when using it. For example, a cyclocross bike allows its owner to ride through muddy fields, grass, and even sand. The actual product means selling this particular bike of a certain brand that delivers its features perfectly. An augmented product means providing additional features or services for free.
Brands use product augmentation to provide their customers with additional value. It means that clients get the main product along with some perks at the same price. This helps companies get a competitive advantage, hence, increase their market share.
Actually, this is a win-win for both parties. Customers get some extra benefits or upgraded service for the price of a single product. As a result, companies manage to provide a great customer experience which helps them increase the number of loyal clients. It’s important that the price of an augmented product doesn’t exceed the unit costs.
Almost all expensive products come up with augments products. So, let’s take a closer look at the examples.
Examples of Augmented Products
You’ve definitely experienced this marketing technique when buying a washing machine, a phone, or booking a hotel room. Below, we’ll share some examples and ideas for product augmentation.
- Product warranty. This is the most popular way to augment a product. This way, a company makes a promise to fix the item if it breaks down in a specified time period. You’ve got it when buying household appliances, for example, a fridge.
- Installation. The companies have some technicians in staff who can install or configure the product for free, for example, a washing machine or TV set.
- Free delivery. It belongs to widely used ways for augmenting products as well. Brands from different industries make use of this method. It’s especially popular in the furniture industry, where clients make expensive purchases and are offered free delivery. Restaurants and e-stores provide free delivery for clients ordering starting at N-price or on special days.
- Refund. Some businesses provide a refund option during a specified time period if a product doesn’t meet the clients’ needs.
- Updates. They are common among online services and software products. Users are offered free and timely updates to their products since the chances that they will buy them then are low.
- Product trials. This tactic is used by online services to engage more clients. Users are offered to test the service for free during a specified time period. This way marketers expect that leads will want to continue using a product, hence, buy it.
- Free samples. They are popular both online and offline. Cosmetics stores usually give clients free samples if they spend a certain amount of money on their purchase.
Other examples of product augmentation include offering earphones together with a mobile device, carry bag — with a laptop, free communication with an expert when buying an educational course, donating a certain amount of money to a charity, discount for the next sale, amuse bouche at a restaurant, shuttle and dry cleaning services in the hospitality industry.
Now that you know the benefits of product augmentation, think about additional value you can bring to your customers.
- This article provides a simple overview of product augmentation with examples.
- This article sheds a light on the intangible benefits for augmenting products.
- This article offers examples of augmented products.
Last Updated: 24.05.2021