New browser data filters for contacts
Three new filters are available in the “Audience” tab: current page URL, country, and language. This information is now displayed in your subscribers’ profiles, along with device and operating system data.
Copying live chat flows to chatbots and vice versa
You can now save more time by copying and transferring your chatbot flows from any messaging platform to a live chat and vice versa.
For instance, you can transfer your WhatsApp chatbot flow to your live chat or copy a successful live chat flow from your website to Instagram Direct.
Buttons and quick replies in live chats
From now on, the live chat flow builder has two new elements: buttons and quick replies. They can be used to link the "Message" element to other flow elements and for following external links, payments, etc.
Tracking button click-throughs
You can now track your button click-throughs and see the recipient names and statuses. You can also continue your flow when a user clicks through your button. There's no need to turn on link tracking in live chat settings.
Transferring UTM tags automatically
Going forward, whenever live chat contacts follow a UTM link to your website, the UTM tags will be automatically saved as variables for each contact. The data will be saved even if the conversation doesn't occur immediately after the initial visit through the UTM link.
With the new dark theme, your website visitors will now have a better live chat experience. There’s no need for extra settings — the dark theme automatically turns on when the user’s operating system is in dark mode.