Services updates

Using API, you can now integrate your system with SendPulse's live chat service to get detailed information about your account, bots, subscribers, variables, flows, and chats. You can also create campaigns, launch flows, and assign and delete tags and variables.

You can set up your welcome messages and welcome menus to appear as soon as users land on your website. Users can now trigger automated live chat flows by clicking buttons without opening the chat widget.

You can now receive files from users during your live chat sessions. For instance, they can attach screenshots to explain their issues to customer support or share pictures of products they're interested in.

In your live chat settings, you can specify the text that appears in your chat widget before the conversation starts. From now on, you can also add welcome menu items that trigger flows or open links.

Three new filters are available in the “Audience” tab: current page URL, country, and language. This information is now displayed in your subscribers’ profiles, along with device and operating system data.

You can now save more time by copying and transferring your chatbot flows from any messaging platform to a live chat and vice versa.
For instance, you can transfer your WhatsApp chatbot flow to your live chat or copy a successful live chat flow from your website to Instagram Direct.

From now on, the live chat flow builder has two new elements: buttons and quick replies. They can be used to link the "Message" element to other flow elements and for following external links, payments, etc.

You can now track your button click-throughs and see the recipient names and statuses. You can also continue your flow when a user clicks through your button. There's no need to turn on link tracking in live chat settings.

Going forward, whenever live chat contacts follow a UTM link to your website, the UTM tags will be automatically saved as variables for each contact. The data will be saved even if the conversation doesn't occur immediately after the initial visit through the UTM link.

With the new dark theme, your website visitors will now have a better live chat experience. There’s no need for extra settings — the dark theme automatically turns on when the user’s operating system is in dark mode.