SendPulse is a one-stop marketing and sales automation platform. With SendPulse, you can create landing pages, build a subscriber base, send email, web push, and SMS campaigns, create Instagram, WhatsApp, Facebook, and Telegram chatbots to close more sales, and manage your sales using CRM.

  • 01.11.2023

    Public live chat API

    Using API, you can now integrate your system with SendPulse's live chat service to get detailed information about your account, bots, subscribers, variables, flows, and chats. You can also create campaigns, launch flows, and assign and delete tags and variables.

  • 24.10.2023

    Displaying a welcome message and welcome menu to your website visitors

    You can set up your welcome messages and welcome menus to appear as soon as users land on your website. Users can now trigger automated live chat flows by clicking buttons without opening the chat widget.

  • 06.10.2023

    File sharing

    You can now receive files from users during your live chat sessions. For instance, they can attach screenshots to explain their issues to customer support or share pictures of products they're interested in.

  • 06.10.2023

    Live chat welcome message and welcome menu

    In your live chat settings, you can specify the text that appears in your chat widget before the conversation starts. From now on, you can also add welcome menu items that trigger flows or open links.

  • 14.09.2023

    New browser data filters for contacts

    Three new filters are available in the “Audience” tab: current page URL, country, and language. This information is now displayed in your subscribers’ profiles, along with device and operating system data.

  • 14.09.2023

    Copying live chat flows to chatbots and vice versa

    You can now save more time by copying and transferring your chatbot flows from any messaging platform to a live chat and vice versa.
    For instance, you can transfer your WhatsApp chatbot flow to your live chat or copy a successful live chat flow from your website to Instagram Direct.

  • 21.08.2023

    Buttons and quick replies in live chats

    From now on, the live chat flow builder has two new elements: buttons and quick replies. They can be used to link the "Message" element to other flow elements and for following external links, payments, etc.

  • 21.08.2023

    Tracking button click-throughs

    You can now track your button click-throughs and see the recipient names and statuses. You can also continue your flow when a user clicks through your button. There's no need to turn on link tracking in live chat settings.

  • 19.08.2023

    Transferring UTM tags automatically

    Going forward, whenever live chat contacts follow a UTM link to your website, the UTM tags will be automatically saved as variables for each contact. The data will be saved even if the conversation doesn't occur immediately after the initial visit through the UTM link.

  • 18.08.2023

    Dark theme

    With the new dark theme, your website visitors will now have a better live chat experience. There’s no need for extra settings — the dark theme automatically turns on when the user’s operating system is in dark mode.

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