How to create a chat menu

A chat menu is a static menu that is displayed as a hamburger menu in the message input field in the web version of a chat or under the message input field in the mobile version of a chat. Depending on the settings, a menu element opens a site or starts a messages flow.

To create a chat menu on the bot page, open the "Menu" tab.

Click "Add a menu element."

Enter the title of the menu element into the "Menu element text" field. You can add an emoji to the title.

Specify the action that a click on a menu element should trigger.

For the "Open a website" action, specify the website URL.

For the "Send a message flow" action, select the flow that will be triggered on clicking a menu element.

Click "Add" to save the menu item.

A chat menu is limited to three elements at a paid plan and two elements at a free plan.

Click "Save chat menu" to save the menu.

Publish the menu. It may require some time for the menu to appear in the mobile application after publishing.

Make sure the chatbot is active. A chat menu can’t be published for a chatbot in a test mode.

The "Powered by SendPulse" element is displayed under a chat menu at a free plan. To remove SendPulse branding from the chat menu, switch to a paid plan.

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