Freshdesk is customer support software. It helps organize your workflow better by keeping all your customer conversations in one place, automating your routine tasks, and collaborating with your team members to resolve tickets faster. Assign and categorize tickets, make sure that only one agent works on one ticket, create custom ticket status, automate repeated tasks and actions, provide canned responses to common questions, split complex tickets into smaller one to resolve them faster. Convert emails and phone calls into tickets. Use keywords to assign tickets automatically to the right agents basing on their workload and skills. Measure your helpdesk performance by discovering your agents' performance, customer satisfaction rates. Fully customize your support portal with CSS and ready-made themes, add the necessary fields to your ticket form to collect relevant data.
Why integrate Freshdesk with SendPulse?
Integrating Freshdesk with SendPulse, you don't have to manage your mailing list manually because Zapier does it. Once the integration is set up, every new user created in Freshdesk will be added to your SendPulse mailing list automatically. With this integration, your mailing list will be up-to-date. Keep your clients informed about the recent news and increase your outreach using special marketing tools.
How do you connect Freshdesk to SendPulse?
Integrating Freshdesk with SendPulse unites these two simple tools to benefit your business. Just follow these steps:
- Create Freshdesk account
- Create a new mailing list in your SendPulse account
- Make Freshdesk to SendPulse zap using Zapier with Freshdesk integration
- Set the kind of interaction you want between these two platforms
- Set the trigger email you want to send to your contacts
See our Knowledge Base to learn more about Zapier integration.
If you have any questions on how to connect Freshdesk to SendPulse with the help of Zapier, please feel free to contact us.