6 Telegram CRM Integration Platforms for Seamless Communication

As businesses seek new ways to connect with customers, Telegram stands out as a strong alternative to popular channels like email and social media. With over 950 million monthly active users, it ranks among the top communication platforms. For companies focused on delivering fast, responsive service, Telegram CRM integration provides a valuable solution. In this post, we’ll explore the benefits of Telegram CRM integration and review six leading platforms that offer this feature.

What is Telegram CRM?

Telegram CRM is a system that integrates Telegram with CRM tools, allowing businesses to manage Telegram conversations directly from their CRM system. Most CRMs were initially built for email communication, so native Telegram support is rare and often requires third-party integrations to function effectively.

Telegram CRM integration can work either through the platform itself or via a chatbot. Some CRM systems offer direct Telegram integration, meaning businesses can manage customer conversations within the CRM system without needing a separate bot. Alternatively, many businesses provide this type of integration by connecting their CRM with a Telegram chatbot. It can be customized to handle workflows like answering FAQs, collecting customer information, or routing messages to the appropriate support agents.

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Benefits of Telegram CRM integration

Integrating CRM systems with Telegram brings several advantages that can boost your performance and improve customer communications. Here’s why Telegram CRM integration could be a valuable asset for your business.

Real-time communication

Integrating Telegram with a CRM system provides a real-time messaging solution that lets teams engage with customers instantly. Telegram notifications show up directly in the CRM system, allowing businesses to send quick responses that improve customer satisfaction and retention.

Centralized data

All Telegram interactions with customers are logged directly in the CRM system. This keeps customer data up-to-date and provides a complete history of conversations in one place, making it easy for team members to access the full context of any interaction.

Automated responses

Through Telegram CRM integration, you can effectively automate routine responses and workflows. For instance, automated replies can be triggered for everyday inquiries, scheduled messages can support your campaigns, and chatbots can handle frequently asked questions, allowing your team members to focus on more complex interactions.

Lead generation

With Telegram’s large active user base, it can serve as a direct source for capturing leads. Customer information collected via Telegram can be pushed into the CRM system in real-time, enabling businesses to follow up quickly and efficiently.

Personalization

Integrating Telegram with a CRM system can make customer interactions on Telegram much more personalized. With access to customer data, businesses can send tailored messages, run targeted campaigns, and share updates that are relevant to individual users. Such integration can help you build stronger customer relationships and enhance engagement.

Data-driven insights

Telegram CRM integration allows businesses to effectively gather customer data and analyze interactions to gain valuable insights into their preferences, behavior patterns, and engagement levels. These analytics can help your business refine marketing strategies and create campaigns that resonate with your audience.

Overall, integrating Telegram with your CRM system goes beyond improving communication — it centralizes data, automates tasks, and delivers actionable insights. This seamless integration makes it easier for businesses to manage customer relationships while enhancing efficiency and driving growth.

Platforms with Telegram CRM integration

As businesses increasingly turn to messaging apps to engage with customers, the demand for Telegram CRM integrations has grown significantly. These solutions range from specialized CRM platforms to versatile multi-channel communication tools that include Telegram alongside other popular messaging apps. To help you choose the right solution for your business, we’ve compiled a list of the top platforms offering robust Telegram CRM integrations.

SendPulse

SendPulse is an all-in-one sales and marketing automation platform that includes a user-friendly CRM system designed to simplify sales and customer management. Its CRM helps businesses automate sales and customer interactions, manage orders, collect customer data, and launch marketing campaigns — all from a single interface. SendPulse stores detailed customer information in a centralized database, making it easy to connect with customers through email campaigns and messaging apps.

Soon, SendPulse will launch a seamless Telegram CRM integration that will let you link your personal Telegram accounts directly to the CRM system. The setup is straightforward — scan the QR code to log into your Telegram account, enter your password, and start communicating with your leads instantly.

All conversations with connected contacts are automatically logged in the “Conversations” tab under the “Chatbots” section, ensuring you have a clear record of interactions. You can also initiate Telegram messages with CRM contacts who have Telegram accounts. To message multiple contacts at once, just enter their @usernames or phone numbers separated by commas.

SendPulse also lets users connect a Telegram chatbot to create and update CRM deals automatically using the Action element. For example, you can configure your chatbot to create a new deal in your CRM system whenever a user clicks a purchase button in your bot. These deals will be automatically placed in the designated pipeline and stage and assigned to a specific team member for further interactions.

Pricing. SendPulse’s pricing is accessible for businesses of all sizes. The platform’s free CRM plan includes up to 2 sales pipelines, 5 flows, 1GB of file storage, and 50 Automation elements. The most affordable paid plan starts at $12/month and offers 2 sales pipelines, 8 flows, 3 GB of file storage, and 50 Automation elements. Users also have the option to build a fully custom subscription plan by selecting only the tools and features they need.

NetHunt CRM

NetHunt CRM is a robust platform tailored for businesses that rely on Gmail, which makes it easy to integrate CRM features within the Gmail interface. Beyond Gmail, this platform integrates with popular social media and messaging platforms such as LinkedIn, Facebook, and Telegram. NetHunt also supports multiple telephony systems, allowing sales teams to make and receive calls, log call details, and review recordings to refine their sales strategies.

Connecting your Telegram account to NetHunt is straightforward: simply retrieve your bot’s API token and follow the guided setup in the settings. NetHunt’s Telegram CRM integration lets businesses seamlessly create and manage customer records from both personal and chatbot messages. Incoming and outgoing Telegram messages are automatically synced with the relevant customer records in the CRM, ensuring everything stays organized.

With this integration, users can respond to Telegram chats directly within NetHunt CRM without switching between tabs or devices. The integration also supports text, images, videos, and voice notes, ensuring that all communication types are covered. Additionally, team members can access a full history of Telegram interactions.

Pricing. NetHunt CRM doesn’t have a free plan, but it does offer a 14-day free trial on all paid plans. The platform’s most affordable paid plan costs $24/month when billed annually and includes basic CRM features, 1 messaging app account to connect, integration with Gmail and Google Workspace, and more.

Vtiger CRM

Vtiger CRM is a cloud-based platform designed to help businesses enhance customer experiences and streamline operations. It offers a versatile set of tools for sales, marketing, customer support, and team collaboration. Also, Vtiger integrates with various business and messaging apps, including Telegram, allowing businesses to centralize all customer data in one place for better management and efficiency.

Telegram CRM integration is a free add-on that’s easy to set up. Businesses only need to create a Telegram chatbot and use its unique token for authentication. Once integrated, it lets businesses manage Telegram messages and attachments directly from modules like Live Chats, Contacts, and Deals.

The Live Chats module, for instance, tracks incoming Telegram messages, helping chat agents handle conversations efficiently. Messages are automatically saved as CRM records, allowing teams to analyze them through Chat Transcripts and Ratings. Additionally, the integration can create new contact records from incoming chats or link conversations to existing customer profiles.

Pricing. While Vtiger CRM doesn’t have a free plan, users can try its features with a 15-day free trial. The platform’s most affordable plan starts at $12 per user per month (billed annually), offering essential tools for lead management and sales and marketing automation. Users can also customize their own CRM plan to include only the features they need.

Flowlu

Flowlu is an all-in-one business management platform designed to simplify and streamline various aspects of company operations. Its key features include a CRM system, project management, financial tracking, and team collaboration. In addition to tools for task management, invoicing, and workflow automation, Flowlu offers integrations with various platforms, including Telegram.

Flowlu’s Telegram CRM integration, powered by its Interactions module, allows businesses to manage customer communications directly within the platform. The setup process involves creating a custom Telegram bot using the official @BotFather bot and connecting it to Flowlu. Once integrated, all messages from Telegram are automatically displayed in Flowlu’s built-in messenger, where they can be tracked, managed, and stored as CRM records.

Flowlu’s integration also includes automation features, such as automated welcome messages and replies for new contacts. A queue system ensures incoming chats are assigned to the right team members, helping teams respond quickly and efficiently. Additionally, Telegram interactions can be linked to existing customer records, creating a unified view of each customer’s communication history.

Pricing. Flowlu offers a free plan that includes essential features like project creation and invoicing. However, the Telegram CRM integration is only available with the Business plan, which costs $79 per month when billed annually. This plan also includes advanced features like task automation, email tracking, and detailed reporting.

Kommo

Kommo is a CRM software platform designed to help businesses manage sales, marketing, and customer interactions. It stands out for its powerful automation features and multichannel communication tools and enables teams to track leads and customer engagement seamlessly. Kommo integrates with many popular messaging and SMS apps, including Telegram, Instagram, WhatsApp, Slack, and more.

Kommo’s Telegram CRM integration lets businesses capture leads directly from Telegram chatbot messages. Setting it up is simple: create a Telegram chatbot, obtain its API key, and add it as a lead source in Kommo. Once connected, new leads from Telegram will be automatically funneled into the Incoming Leads stage, where you can respond directly within Kommo, exchanging text, files, and images.

Additionally, Kommo’s Salesbot can automate responses to Telegram leads, helping businesses save time and accelerate interactions. All chat history is saved in the CRM, ensuring that no details are lost. Additionally, the integration supports sending invoices and feedback forms through Telegram.

Pricing. Kommo doesn’t offer a free plan but provides a 14-day free trial to explore its features. The minimum subscription period is six months, starting at $15 monthly. The most affordable option is a 2-year plan, priced at $11.25/month. Advanced features like Salesbot and multiple sales pipelines are available on higher-tier plans.

Pepper Cloud

Pepper Cloud is an all-in-one sales CRM system that seamlessly connects to messaging channels like Telegram, WhatsApp, Facebook Messenger, and Instagram. The platform is designed to automate lead capture, personalize customer interactions, and boost sales productivity.

To integrate Telegram with Pepper Cloud CRM, search for @BotFather on Telegram and follow the prompts to create a new chatbot. Once the bot is created, you’ll receive a token, which you can use to set up a Telegram channel in Pepper Cloud CRM. Paste the token into the CRM system to complete the integration.

Pepper Cloud’s Telegram CRM integration comes with several practical features. Conversations can be tagged and assigned to specific team members, ensuring smooth collaboration. The platform supports multiple file types, including documents, videos, and GIFs. With its scalable capabilities, Pepper Cloud can handle a high volume of Telegram interactions. The platform also lets you segment your audience based on Telegram engagement to run targeted marketing campaigns, as well as track their success using built-in analytics.

Pricing. Pepper Cloud does not offer a free plan or trial. There are 3 paid plans to choose from, with the most basic option covering five users. Exact pricing details are available upon request from the Pepper Cloud team.

Wrapping up

If you’re already using sales and marketing software, integrating it with Telegram can significantly enhance your workflow and improve customer engagement. Many third-party platforms offer this integration, but choosing one with direct Telegram CRM integration can save you a lot of time and effort.

If you’re looking for a versatile solution to streamline multi-channel marketing, SendPulse is an excellent choice. It seamlessly integrates with Telegram and other messaging apps while offering tools for email campaigns, SMS, web push notifications, chatbots, CRM, online courses, transactional emails, and a website builder — all in one platform.