Web push is a relevantly new but fast-growing tool to deliver messages right to the users’ desktops and mobile phones. While in email marketing, you always depend on a subscriber’s opening the inbox, in web push, you can reach out to your audience immediately, and the only requirement is an opened web browser.
In this short guide, we will show how web push notifications work in practice and talk about push notification best practices. If you need a little more background information, refer to the basics of web push notifications before you continue reading this article.
Master the opt-ins
In web push marketing, just like in email, the main goal is to convert website visitors into subscribers using opt-in forms. The latter may be “soft-ask” or “hard-ask.”
A “hard-ask” opt-in appears at the left top corner of the browser window and usually consists of a title, text, and two buttons “Allow” and “Don’t allow.” It’s a single-step opt-in, so the only thing a user has to do to subscribe is click “Allow” once.
“Soft-ask” opt-in forms may look differently: they can be a lightbox, Safari-like, topline, or floating. Their content may be different as well based on the goal. As a rule, such opt-in forms are aimed at explaining the value of the web push subscription. This subscription method takes two steps: a website visitor first allows web push notifications within a “soft-ask” form. The call to action button itself usually contains a specific text, not simply ”Allow.”
After that, they have to click “Allow” once more in a standard “hard-ask” form.
“Soft-ask” opt-in is a preferable option as there is more context for website visitors to decide whether or not they need to receive push notifications. With “hard-ask,” however, a user cannot always understand for what they are asked to opt-in as they lack clarifications.
There are two factors which truly matter when it comes to creating a successful web push subscription form: time and user behavior.
Opt-ins based on time
Sending a web push right after a person opened your website is not the best option as people need some time to understand who you are and what you offer before making any “commitments.”
What is more, the amount of time a user spends on a website demonstrates the level of interest they have towards your content or products. Set up a timer to show the web push only to those who have spent an optimal amount of time on a website. To find out what time will be optimal, test a few variations and see which one brings more subscribers.
Another option is to apply a page scroll timer and show the opt-in forms after a user has scrolled enough through your page. You can set up yourself what part of your website a user should reach for the opt-in to appear.
Opt-ins based on customer actions
Consider customer behavior as it can tell you what your website visitors are most interested in and help you understand what content you should offer them.
Every user comes to your website with their own goal, so you can place web push opt-ins on different website pages to address each concern. For instance, if a user has read an article on your blog, offer to sign up for weekly new blog posts notifications, or encourage those who have been scrolling through product pages to sign up to learn more about upcoming sales.
Try to make users feel that your web push didn’t just come out of the blue, but was sent to offer valuable content right at the time when a user needed it.
What about opt-outs?
Don’t be afraid of them as they actually help you better understand whether you are on the right path with your web push marketing strategy. According to the GDPR regulations, marketers should make sure users can easily access their data and revoke their consent whenever they want. That’s why it is important to provide not only an easy opt-in but also an easy opt-out.
Adjust the best frequency and timing for push notifications
The right timing and frequency are two push notification best practices for creating the messages that are never too overwhelming and are always relevant.
A recent report explains why it’s important:
- 45% of users feel like they are being spammed when web push notifications are sent at a wrong time;
- over 74% of customers consider that getting more than five web push notifications a day is too much.
To set up a perfect time, take into account the following factors:
- time zones;
- periods of the highest user activity;
- user engagement;
- possible lifestyle habits of a user.
For the frequency, you should check how often users click on web pushes, how much time they dedicate to your website, and when they stop clicking and lose their interest in your messages.
Besides, consider the overall trends like the number of opt-outs to understand when you send too many push notifications.
Segment for better results
Marketers use segmentation throughout all digital channels, and web push is no exception. 39.8% of users demand more relevant and personalized content, so there is no surprise that sending web push notifications to a segmented audience can increase the CTR up to 218%.
Let’s delve deeper into the topic and see what data you should consider to segment and personalize web push notifications:
- Browser language. Segment the audience by language as there’s probably no point in sending an English web push to a non-English-speaking user. This may not be necessary, however, if you notice that the majority of your audience speaks the same language.
- Region. Location is usually defined automatically when a user opt-ins for web push notifications. You can segment the audience by countries and cities to offer relevant information about shipping, offline stores around the world, pop-up stores, events in different locations, and so on.
- Subscription page. It’s a page where your subscriber agreed to opt-in for web push. This information will be helpful for you to understand the reasons why every particular subscriber agreed to receive your messages and to divide your web pushes by topics.
- Type of browser. The type of browser matters if you want to send out web pushes that would be displayed correctly on every device.
Use the full power of a copy and images for creative push notifications
Web push notifications consist of three text elements — a title, a description, and a call to action — and two images: the small one is usually a logo, and the large one is an optional picture which supports the copy.
95% of purchase decisions happen unconsciously, according to Harvard Business School professor Gerald Zaltman. Appealing to human emotions is vital to keep users interested and motivate them to click on web pushes. That’s why the text and images you use play such a big role in the success of your overall web push notification strategy.
How to use images for push notifications
53.1% of subscribers prefer push notifications with large images. Make your customers happy and accompany web pushes with images that support the main message. It will make your notification larger compared to the regular ones, thus dragging more attention. You can also use the space of an image to place additional text like it’s been done in the example below.
How to write push notifications
To motivate users to click, call them to action already in the title like Cnet did in their web push.
This way, users can understand right away what exactly you are offering and what they should do to learn more. Moreover, it helps you save up some space by getting to the point from the very first word of the push notification.
If you want to arouse interest, place numbers in the title of a web push. Numbers make users feel that they will receive measurable value, which will motivate them to click. Take a look at the example from WPBeginner:
Make your subscribers feel special and provide some “secret” or insider information and deals. For example, GamePlan A sent out a web push promoting their new insider guide on how to become a part of their company. They used the space of a title to introduce themselves and a description box to announce the name of an article.
In general, always try to be clear and concise. Since push notifications don’t offer much space for text, do your best to put everything you need to say within a couple of short sentences.
If used right, web push can help you reach out to more people, enlarge your audience, and raise sales. Here’s a list of push notification best practices to keep in mind:
- Begin with an engaging “soft-ask” opt-in based on how much time a website visitor spent on a page or what actions they performed.
- Remember to provide your subscribers with an easy option to opt-out.
- Test the sending frequency and timing to find the right ones, which won’t overwhelm your audience.
- Segment your web push subscribers based on their region, language, the type of their browser, and subscription page to send valuable and engaging offers.
- Use large images that would complement the main message of your web push as well as an effective copy to motivate users to click.
Try out SendPulse web push notifications that work on Google Chrome, Mozilla Firefox, and Opera browsers, both on desktop and smartphones.