Watch the “The evolution and future of digital customer experience 2024” webinar recording!
Expert speaker: Nigel T Packer, Digital Customer Experience Consultant and Trainer.
Topics covered during webinar:
- How the internet disrupted traditional business marketing models.
- Technological advance. The rush for the ‘killer app’.
- Societal changes. Have we changed as humans and customers?
- The advance of AI. How intelligent is it?
- Pushback. The law and human resistance.
- Where will it lead? Predictions.
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