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Best AI Chatbot Software for Customer Support, Marketing, Productivity, and More

13 minutes

Best AI Chatbot Software for Customer Support, Marketing, Productivity, and More

The artificial intelligence software market is developing at a neck-breaking pace, and it can be tricky to keep track of all the new features and tools out there. If you want to save yourself hours of research and find top-of-the-line solutions for automating your workflows, check out this guide.

In it, you’ll find diverse everyone’s favorite AI chatbots for marketing, support, sales, content production, coding, and so on. We’ll highlight their top features and break down their pricing plans to help you get the most for your buck.

What is an AI chatbot?

An AI chatbot, or artificial intelligence chatbot, is a computer program designed to simulate conversation with human users. It uses natural language processing (NLP) and machine learning algorithms to understand and respond to user queries in a conversational manner. AI chatbots can be deployed across various platforms, including websites, messengers, and social media channels.

The following benefits of AI-powered chatbots make them incredibly useful for businesses and professionals of all kinds:

  • They can mimic or even replace a human agent or team. AI chatbots can understand and interpret user input, allowing them to respond contextually and engage in realistic, human-like conversations.
  • They can be taught information about a certain company or product. The best AI bots can follow rules and learn from interactions over time, which enables them to get incrementally better at guiding users and providing them with highly specific information.
  • They are much better at understanding user context than conventional bots. Regular chatbots rigidly react to pre-determined keywords, while AI bots recognize the user’s intention behind a query, providing more relevant and accurate responses.
  • They have built-in “memory” and can recall prior conversations. AI chatbots keep track of the conversation context — they can ask follow-up questions, do quick recaps, and maintain a coherent dialogue.
  • They are compatible with other tools and platforms. It’s possible to connect AI chatbot software with databases, APIs, or other systems to fetch information and perform complex actions based on user requests.

Because of that, AI chatbots can act as virtual assistants, concierges, consultants, or support agents representing your brand. You can assign them tasks and get predictably good results every time. They can also help you out in your busy day-to-day life, as you’ll learn from the following sections.

Common AI chatbot use cases

AI-powered chatbots can help free up your resources and reduce mental load in a variety of ways, no matter which industry you are in or what your professional challenges are. Here are a few examples:

  • Marketing. Chatbots are great at engaging website visitors, assessing their needs, and collecting information to pass on to the sales team or store in a CRM. They can be used to deliver promotional content, provide product-specific information, and spark conversations with customers.
  • Customer support. AI bots can provide 24/7 customer support, answering common queries and guiding users through troubleshooting steps. They assist in resolving simple issues, gathering feedback, routing complex problems to human agents, and providing instant responses to frequently asked questions.
  • Sales. Chatbots can be employed to suggest products or services based on user preferences, enhancing the chances of successful conversions. You can make them automatically engage with potential customers, gather relevant information, and qualify leads for the sales team.
  • Programming. Developers can rely on AI chatbots to receive code examples, explanations, and troubleshooting tips. Coding bots can act like co-programmers, drastically speeding up the development process and minimizing mistakes.
  • Content creation. AI-powered chatbots are perfect for generating content ideas as well as complete assets, be it text or visual media. You can utilize them for editing purposes, starting from grammar checking and ending with style suggestions.
  • Education and tutoring. Chatbots offer assistance to students by answering questions, providing explanations, and offering guidance on homework. They can engage learners in subject-specific exercises, quizzes, and practical assignments.
  • Human resources. You can trust AI chatbots to guide new employees through the onboarding process, providing information on policies, benefits, and company culture. They can handle HR-related queries regarding leave balances and other internal processes.
  • Personal development and time management. Chatbots can be useful for setting and tracking personal goals, providing motivation, receiving regular reminders, and managing one’s schedule and workload. They can recommend books, techniques, and resources based on users’ interests and needs.

In short, for businesses, AI chatbots contribute to cost savings, consistent customer interactions, and overall business productivity. For individuals, AI bots offer convenient and instant access to information and assist with problem-solving and decision-making.

Check out our posts about chatbots for sales, customer service, and education for more use cases.

10 best AI chatbot platforms

To unlock the aforementioned benefits, try one or several of the following AI chatbot platforms. These specialized, user-friendly solutions can transform the way you work, learn, create content, and communicate with customers, colleagues, or friends.

SendPulse for marketing campaigns and customer support

SendPulse is an all-in-one sales and marketing automation platform with a code-free, beginner-friendly chatbot builder. It allows you to make your own AI chatbot for WhatsApp, Facebook Messenger, Instagram, Telegram, and website.

All you need to do is install a chatbot widget on your website or other channel, integrate it with ChatGPT, and start designing its conversational flows in a visual editor. Thanks to OpenAI’s speech recognition system, your subscribers will be able to send voice messages and receive instant replies from your bot.

create AI chatbots
With SendPulse, you can create AI chatbots for your business

AI can also assist you in creating flows directly within the editor. Your bot’s messages can include images, videos, carousels, and emojis. Including variables like the user’s name will help you make interactions with your chatbot feel more personal.

Once you make your own AI chatbot with SendPulse, you’ll be able to:

It’s possible to introduce keyword triggers to initiate specific flows based on customer queries. There are also built-in analytics tools for tracking your bot’s performance. You can access and manage all your chatbot conversations from a single inbox, which can be used simultaneously by multiple agents.

Pricing. With a basic plan, you can create 3 AI chatbots and send up to 10,000 messages per month at no cost. More feature-rich pricing plans start at $10/month for 500 subscribers, billed monthly. Annual billing is 20% cheaper.

Freddy AI for empowering whole teams and businesses

Freddy AI by Freshworks is a comprehensive AI solution for helping marketers, customer service teams, sales reps, developers, employees, and leadership optimize their day-to-day processes.

Freddy AI has a conversational interface — it can answer your questions, summarize issues, give suggestions, make predictions, and visualize data. It also allows you to build more intelligent chatbots for your support channels to handle customer inquiries in a personalized but automated way.

ai chatbot in action
Freddy AI by Freshworks in action; source: Freshworks

The software’s artificial intelligence capabilities empower you to:

  • craft personalized content assets;
  • automate lead scoring;
  • curate tailored product recommendations;
  • connect to your customers via email, SMS, WhatsApp, or social media;
  • receive deal-specific insights and risk signals;
  • get insights into your agents’ performance with a few prompts;
  • equip your teams with Freddy’s copilot tools for providing better responses;
  • ask Freddy to build chatbots, manage agents, create new groups, etc.;
  • rapidly generate front-end and back-end app files as well as individual code snippets;
  • review, debug, and run security scans in one click;
  • get AI-powered insights, forecasts, and recommendations in a few clicks.

Freddy AI is part of Freshworks’ customer service package. Because of that, you can easily purchase additional products such as CRM, voice service, or helpdesk.

Pricing. There’s a limited free plan with 10 agent seats. The pricing plans start at $23/month, billed monthly. To save money, you can choose to pay annually.

Paradox AI for effortless talent recruitment

Paradox AI is conversational recruiting software that helps HR professionals smoothly guide their dream candidates through the hiring process. Paradox is aimed at high-volume hiring managers and candidates and supports 30+ languages.

AI chatbot for text recruiting
Using the Paradox AI chatbot for text recruiting; source: Paradox

Thanks to the intuitive chat-based interface, the platform enables you to:

  • conduct thorough candidate screening;
  • collect contact information and learn about applicants’ preferences;
  • build customized career sites with dynamic content;
  • suggest appropriate roles to prospective candidates;
  • provide candidates with round-the-clock support and answer their FAQ;
  • reliably automate interview scheduling;
  • supply job applicants with proper learning materials about the company and its culture;
  • quickly assess candidates to make better hiring decisions;
  • onboard new hires and set them up for success.

All of these processes can be conducted in a hands-off manner, thanks to the HR-trained AI behind the tool. Paradox AI also acts as an applicant tracking system and is suitable for diverse industries, from healthcare to fintech. The software can be integrated with Indeed, Workday, and other popular recruitment apps.

Besides text recruiting, the chatbot can be used for automating recruiting event reminders, Q&As, and follow-ups. With native and integrated video, you can conduct hassle-free virtual interviews with qualified candidates.

Pricing. You can book a demo to experience Paradox to its fullest. The platform offers custom pricing plans.

Learn more about creating your own HR chatbot from our blog.

GitHub Copilot for enhancing code quality

GitHub Copilot is a powerful AI chatbot for programming. It has a conversational interface where you can ask the bot to write you specific code snippets, identify bugs in existing code, design a new feature, or improve overall code quality and security.

code suggestions
GitHub Copilot generates code suggestions based on text prompts

For developers, Copilot is the quickest way to get unstuck and receive relevant recommendations in real-time. This AI chatbot can:

  • suggest code completions as you type;
  • rely on text-based prompts to write code for your project;
  • keep track of your work;
  • prevent and remediate code vulnerabilities;
  • speed up your coding process by up to 55%.

Another advantage of GitHub Copilot is that the enterprise version allows you to upload your organization’s knowledge base and guidelines to get more personalized answers. It’s compatible with VS Code, Neovim, and other source-code editors.

GitHub Copilot is trained on all languages that appear in public repositories. Just like other AI chatbots, it does not copy-paste but generates suggestions using probabilistic reasoning instead.

Pricing. Copilot is available as an add-on to GitHub. It comes with a 30-day free trial and can be used for free if you are a verified student, teacher, or maintainer of a popular open-source project. The pricing plans start at $10 a month, billed monthly.

Claude for substituting ChatGPT

Claude is an AI assistant by Anthropic, presenting a strong alternative to ChatGPT. It offers a highly natural, human-like tone and provides honest reasoning for its choices as well as supplies the sources. Although it doesn’t have as much data training as ChatGPT, it’s constantly learning and improving.

all-purpose AI chatbot
Claude is an all-purpose AI chatbot; source: Quartz

This AI chatbot can be used for:

  • brainstorming;
  • research and editing;
  • learning;
  • writing copy of any kind;
  • coding assistance;
  • summarizing large amounts of data;
  • analyzing uploaded files.

Compared to ChatGPT, Claude tends to be better at remembering past conversations and pulling context from background information. It also has strong ethical boundaries and may refuse to answer controversial questions.

Pricing. The platform is currently in open beta, so it’s only available to registered users, and the free version offers limited searches per day. Anthropic offers pay-as-you-go pricing, with prices starting at $0.80 per million tokens.

ContentBot for content creation at scale

ContentBot is AI content automation software designed mainly for marketers, creators, SEO experts, and bloggers. Its toolkit allows you to automate pretty much everything related to content creation without losing your unique voice. There’s a conversational mode where you can tell the AI exactly what your article should be about and how it should sound.

conversational assistant
ContentBot can be used as a conversational assistant; source: AI Nexus

Here’s what this AI chatbot software is capable of:

  • writing full blog posts and intros;
  • generating content ideas;
  • content scheduling;
  • expanding on a certain topic or bullet point;
  • creating product descriptions;
  • generating landing page copy;
  • changing the tone and phrasing of an article;
  • executing complex content creation flows;
  • working with imported files;
  • crafting ad copy, brand names, slogans, etc.

ContentBot features a drag-and-drop style blog post builder, built-in commands, and short-form templates for seamless writing and editing. It supports over 110 languages, which allows you to craft content for an international audience. According to ContentBot, 95% of the content generated by the AI is unique and original.

Pricing. You will get 10K words for free on your first purchase. There are also discounts for non-profits. You can buy pre-paid volumes for $1 per 1,000 words or choose one of the pricing plans starting at $19/month, billed monthly.

Ultimate for quality customer support

Ultimate is an AI chatbot software for automating and scaling support while enhancing its efficiency. The solution promises to automate up to 60% of requests across digital channels, including website chat widgets, email, messaging, and more.

create AI chatbots without coding
Ultimate allows you to create AI chatbots without coding; source: Ultimate

With Ultimate, you can connect your knowledge source and quickly create an AI chatbot to address all sorts of customer questions. Ultimate’s features include:

  • instant 24/7 resolutions in the chat;
  • no-code dialogue builder for tackling complex questions;
  • ticket automation and seamless escalation to an agent;
  • end-to-end automation with backend integrations;
  • robust analytics suite for more visibility into the bot’s and agents’ performance;
  • alerts about potential new use cases, languages, and markets;
  • one-click integrations into any CRM;
  • strategic support from the Ultimate team.

Ultimate’s scalable toolkit ensures that your team has the means to easily manage high ticket volumes and seasonal surges. The solution runs on a proprietary natural language processing (NLP) and natural language understanding (NLU) technology built by Ultimate’s in-house AI experts.

Pricing. You can try the UltimateGPT chatbot builder for free for 30 days. The software has custom pricing.

Explore some of the best chatbot builders with easy-to-use interface and advanced AI features.

Zavvy for meaningful people development and training

Zavvy is AI-enhanced people development software for mid-sized companies. It features diverse HR talent management tools and enables a personalized approach for businesses that operate in a hybrid or remote setting.

AI chatbot for guiding employees
Zavvy AI chatbot for guiding employees; source: Zavvy

Here’s what makes Zavvy a valuable virtual HR assistant:

  • chatty Zavvy bot for answering employees’ questions and guiding them;
  • automated preboarding and interactive engagement for new hires;
  • onboarding journey, quizzes, and more;
  • AI career path builder;
  • automatic orientation event scheduling;
  • fully-fledged LMS with a course builder, AI writing assistant, certificates, etc.;
  • intelligent training suggestions;
  • access to hundreds of learning resources from dozens of providers;
  • skills matrices for displaying strengths and opportunities;
  • industry-winning process templates;
  • learning goal suggestions based on roles and opportunities;
  • meeting tools for effective one-on-ones;
  • anonymous eNPS surveys;
  • AI-enhanced 360° feedback collection.

Zavvy’s all-in-one suite allows HR managers to effectively engage and delight new and existing talent without getting lost in busy-work. It helps assess leadership, performance, and career progression in a quantifiable way and immediately act on those insights.

Pricing. You can purchase one, several, or all of Zavvy’s modules (onboarding, career, training, feedback, and engagement), depending on your needs. For single modules, you’ll need to pay at least $4 per employee and month. ‍The minimum total package costs $300 per month.

Botpress for efficient studying and planning

Botpress is a bot builder powered by OpenAI, which allows you to create AI chatbots for studying, planning, support, and beyond. You can use Botpress templates or build a custom bot from scratch using the platform’s intuitive guides.

make your own AI chatbot
Botpress can help you make your own AI chatbot for studying; source: Botpress

There are two pre-built bots, AI Study Buddy and AI Course Companion. AI Study Buddy can act as a tutor, testing your knowledge and guiding you through solutions. It can help students prep for an upcoming exam or receive targeted assistance regarding a specific topic.

AI Course Companion is an academic organizer and virtual assistant. It can help you manage your papers, deadlines, and assignments without drowning in them or losing focus. You can upload your notes and documents and ask Botpress to go through them whenever you need certain information.

Botpress as an AI chatbot software offers:

  • templates created by a large open-source community of developers;
  • intuitive drag-and-drop interface;
  • GPT-native engine;
  • customizable flows;
  • chatbot emulator for safe previews;
  • sentiment analysis;
  • chatbot persona creation;
  • 100+ languages and 10+ supported channels;
  • chatbot analytics and insights;
  • large collection of integrations.

Pricing. There’s a limited free plan with a pay-as-you-go pricing model. For example, for 20,000 incoming messages and 5 bots, you’ll end up paying $45 per month. The plan for teams costs $495 a month and includes 20 bots and 250,000 incoming messages.

Pi AI for productivity and personal development

Pi AI is a free AI chatbot similar to ChatGPT but with a few important distinctions. It’s more supportive, thoughtful, curious, and proactive, and it encourages the user to get reflective and imaginative.

AI chatbot in action
Pi AI chatbot in action

This could be your go-to AI chatbot for fun, as it openly invites you to talk about whatever’s on your mind. Pi’s greatest feature is its voice collection — it has six realistic AI voices, which make every conversation much more real and believable.

Other Pi’s features and specs are similar to those of ChatGPT:

  • aesthetic text-only interface;
  • response generation at a fast rate;
  • conversation history;
  • controllable creative outputs;
  • some knowledge of recent events.

Pricing. Pi is currently free to use, as it’s still in its earliest stages.

Summing up

Having looked at some of the best AI chatbots out there, you are probably eager to start using them. With SendPulse, you can start creating AI chatbots immediately upon signing up — our visual editor makes it easy to build and connect flows and flesh out your chatbot persona. Should you have any questions, our help center, with step-by-step guides and videos, will bring you up to speed. Give it a try!

Date of publication:

15 Mar. 2024

Elena Timofeeva

Good writing makes my heart beat faster. So does a good conversion rate. In my free time, I obsessively learn...

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